Territory Manager
About The Position
Since 1932, Marcone has been trusted by repair professionals to quickly deliver original replacement parts for household appliances. The St. Louis-based company is an authorized distributor for major brands such as General Electric, Whirlpool, Electrolux, Maytag, Bosch, Samsung, L-G and many more. Marcone provides next day delivery to 93% of the U.S. and 100% two-day. They operate a comprehensive training institute offering quality business and technical training. For more information, visit marcone.com. The Territory Manager is responsible for driving sales growth and market penetration by managing relationships with new and existing assigned customers. Key responsibilities include executing promotional strategies, introducing new products, resolving customer issues, delivering training, and supporting dealer business development. This role emphasizes customer service excellence and effective use of company sales tools and systems. The Territory Manager conducts both in-person and remote customer engagements independently and alongside the Sales Manager and provides ongoing insights on market competition and territory trends.
Requirements
- Minimum High School/GED
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and office technology.
- Strong aptitude for mathematical operations and numerical analysis.
- Travel Requirements: Moderate travel required (25–50%)
Responsibilities
- Delivers proactive, timely customer service across multiple communication channels
- Resolves or escalates issues with effective follow-up
- Collaborates with internal teams to address concerns and strengthen relationships
- Maintains a solution-focused approach in all interactions
- Achieves or exceeds revenue goals across total sales, equipment, and new business
- Builds strong customer relationships and drives account growth within territory
- Increases sales with existing customers through regular engagement
- Communicates monthly with accounts on products, promotions, training, and updates
- Supports vendor objectives and company sales initiatives
- Conducts cold calls and manages a pipeline aligned with growth targets
- Closes sales with compelling presentations tailored to the audience
- Advises customers on sales strategies, pricing, and financing to support business growth
- Maintains organized and timely completion of administrative tasks
- Submits accurate mileage and expense reports promptly
- Keeps dealer email lists current and organized
- Schedules appointments accurately using the CRM system
- Promotes marketing initiatives including promotions, flyers, specials, and training
- Maintains knowledge of vendor marketing programs and support offerings
- Assists with planning and execution of annual Dealer Meetings
- Conducts pricing studies and distributes dealer pricing and updates
- Demonstrates in-depth knowledge of company product lines with accuracy and confidence
- Maintains an organized personal library of sales and technical materials for all product categories
- Supports collection efforts for outstanding accounts receivable as directed
- Understands basic accounts receivable processes and can retrieve relevant records in the ERP system
- Performs additional duties as assigned, with flexibility to adapt to evolving business needs.
Benefits
- Medical, dental, vision, and prescription coverage effective immediately
- 401(k) plan with company contributions
- Life insurance and short- and long-term disability coverage
- HSA/FSA options and an Employee Assistance Program (EAP)
- Paid time off, including vacation, holidays, and personal days
- Weekly pay, employee discounts, and more
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
