Territory Manager, Verge Mobile, a T-Mobile Authorized Retailer - Los Angeles, CA

Verge Mobile•Ventura, CA

12d

About The Position

We are seeking a dynamic and results-driven Territory Manager to lead and inspire a team of 3-5 Retail Store Managers in driving sales, operational excellence, and an exceptional customer experience. This leadership role is responsible for executing company strategies, coaching high-performing teams, and ensuring stores operate at peak efficiency while maintaining compliance with T-Mobile and Verge Mobile standards. If you thrive in a fast-paced, customer-focused environment and have a passion for leadership, team development, and strategic execution, this is your opportunity to make an impact!

Requirements

High school diploma and 3 years of wireless retail leadership experience
Excellent verbal and written communication skills
Proficiency in Microsoft Office Suite
Strong track record of overall sales and operational performance
Able to work a variation of shifts, able to work any of the seven days of the week (may include evenings, weekends, and holidays)
Legally authorized to work in the USA

Responsibilities

Recruit, develop, and retain top talent across multiple retail locations, fostering a high-performance culture.
Coach and mentor Retail Store Managers on hiring, training, and team development to ensure exceptional customer experiences.
Conduct weekly leadership meetings with Retail Store Managers to review performance, discuss business strategies, and plan for upcoming promotions and events.
Maintain a culture of accountability by tracking key performance metrics, including sales, operational compliance, team engagement, and customer satisfaction.
Identify performance gaps and implement improvement strategies with urgency, escalating critical issues when necessary.
Ensure that individual and team sales goals are consistently met or exceeded.
Provide on-the-floor coaching during retail hours, including evenings and weekends, to drive consultative sales and enhance the customer experience.
Analyze store profitability and identify opportunities for growth across the territory.
Strategically implement T-Mobile promotions and initiatives to maximize revenue and meet and exceed sales targets.
Ensure all stores maintain compliance with T-Mobile and Verge Mobile operational and audit standards.
Monitor and enforce adherence to operational procedures, identifying areas for improvement and implementing corrective actions.
Maintain a rolling list of improvement areas, proactively addressing challenges to optimize store efficiency.
Perform other duties as assigned to support overall business objectives.