Territory Manager - Services Operations

Schneider Electric

4d•$136,000 - $204,000

About The Position

This is for the New Jersey territory, all candidates must be based in or willing to relocate to New Jersey The Territory Manager, Service Operations (TMSO) is a fundamental contributor to the U.S. Service Operations (USSO) service delivery concept. The TMSO serves as the local face and voice of Schneider Electric (SE) to our customers and our Field Service Representatives (FSRs) and reports to the Regional Director, Service Operations. The goal of USSO is to construct a Service organization that reflects the specific local needs of our customers and market, while retaining a consistent global level of service delivery. This requires a strong and independent local Service management presence. The primary role of the TMSO is coordinating the relationships among our customers and field employees while following our corporate initiatives and policies.

Requirements

Strong leadership with solid written, verbal skills, and presentation skills.
Ability to prioritize and manage multiple projects simultaneously.
Ability to act independently, while exercising good judgment.
Ability to build relationships with internal and external teams and maintain useful interaction with all involved parties.
Proactively monitor team dynamics to recognize potential conflicts before they escalate.
Strong time management skills.
Strong critical thinking to resolve complex matters.
Use data and interpret it to assess and make good business decisions.
Have good financial acumen.
Ability to influence cross-functional teams and stakeholders to achieve short and long terms process improvements.
Minimum five (5) years experience in Field Service Industry or related field.
Preferred minimum of two (2) years serving in a team lead or management/supervisor role.
Valid drivers license with clean driving record.
Technical comprehension/proficiency.
Additional government clearance may be required (where required).

Nice To Haves

BA or BS in Business Management or Engineering is desirable but not required. Training during military service is also considered desirable.

Responsibilities

Lead with Safety, ensuring compliance with Global Human Rights and Travel policies.
Conduct FSR site safety audits and incident reviews to uphold safety standards.
Conduct regular SIM meetings to hold the team accountable for safety goals and behaviors, implementing a progressive discipline policy as needed.
Directly manage Field Service Representatives (FSRs) and oversee field operations to ensure effective service delivery within assigned geographic areas or customer segments.
Maintain an active presence in the field, collaborating with FSRs, customers, vendors, and sales personnel to meet operational expectations.
Develop and nurture business relationships with Schneider Electric customers through regular communication and site visits in the defined service territory.
Coordinate FSR training and qualification plans, ensuring adherence to Schneider Electric policies and field service reporting requirements in collaboration with the Regional Director and Corporate Training.
Mentor FSRs to support their personal career goals and oversee the FSR Sales Lead process to ensure optimal participation.
Monitor headcount through dynamic sourcing, workload forecasting, and attrition planning while supporting efforts to increase employee engagement.
Responsible for administrative tasks to ensure timecards are reviewed/approved, manage PTO requests, support team’s reconciling of company expenses.
Serve as the liaison with Service Support Teams, including Scheduling, Order Management, Logistics, Technical Support, Engineering, and Sales to enhance service coordination.
Drive KPIs to maximize service goals, using insights to identify weaknesses and implement improvements in service delivery.
Manage financial targets and oversee the Territory P&L in partnership with stakeholders, ensuring compliance with all required training, including SE Essentials and CyberSecurity.
Champion positive customer satisfaction and support issue prevention through root cause analysis, aligning with quality fundamentals.
Ensure full adoption and utilization of digital tools within the One Services organization.

Benefits

medical (with member reward points)
dental
vision
basic life insurance
Benefit Bucks (credits to apply towards your benefits)
flexible work arrangements
paid family leaves
401(k) + match
well-being and recognition (including service anniversary) programs
12 holidays per year
15 days of paid time off per year (pro-rated in the first year of employment based on start date)
opportunity to purchase company stock (eligibility depends on start date)
military leave benefits