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The Field Operations Service Manager (FSOM) is a fundamental contributor to the U.S. Service Operations (USSO) service delivery concept. The FSOM serves as the local face and voice of Schneider Electric (SE) to our customers and our Field Service Representatives (FSRs) and reports to the Regional Service Director (RSD). The goal of USSO is to construct a Service organization that reflects the specific local needs of our customers and market, while retaining a consistent global level of service delivery. This requires a strong and independent local Service management presence. The primary role of the FSOM is coordinating the relationships among our customers and field employees while following our corporate initiatives and policies.
