Territory Manager, Market Operations

Carvana•Houston, TX

49d

About The Position

Carvana's Market Operations is known for its team-oriented, fast-paced environment. We expect bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don't forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.

Requirements

7+ years of operational experience preferred.
At least 5 years experience of leading teams with 2 years managing managers preferred.
A strong sense of urgency with the ability to improve operational efficiency.
Excellent problem-solving skills with the ability to think outside the box.
Strong analytical and critical thinking skills.
Excellent communication skills.
Ability to implement change across multiple HUB locations.
Willingness to work on weekends.
Willingness to travel (up to 75%) required.
Interest in working hard, being challenged in a fast-paced environment, and having fun while doing so.
Must be able to read, write, speak, and understand English.
The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours).
Must be able to read, write, speak, and understand English.
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs.
Frequent driving requires excellent visual activity and manual dexterity.
Requires to work in outdoor weather conditions.
Must be able to stay in stationary potions for extended periods of time (when driving) up to 3 hours at a time.
Frequently communicates with customers and must be able to exchange accurate information.

Nice To Haves

High influencing skills.
Experience with change management.
An analytical mindset.
A passion for people development.
A strong leadership presence.
A Bachelor's degree from an accredited undergraduate institution.

Responsibilities

Motivating, inspiring, and leading a team of Market Leaders based in various locations across a region of the United States.
Balancing execution, process improvements, and impeccable customer service.
Helping launch and expand Carvana markets and car vending machines.
Keeping every detail of your markets operating like a well-oiled machine, but also taking time to think through strategy and process with a broad perspective and making the necessary improvements to fuel future growth.
Collaborating with leadership, peers, and direct reports to drive meaningful results.
Helping interview, select, onboard, and train a team of Customer Advocates and Market Leaders and giving them the tools, resources, and guidance they need to be successful. Employee development is an essential part of this role.
Regularly travel to each of your markets to conduct on-site visits. These visits must infuse your market with the culture and performance standards that make the Carvana team member and customer experience exceptional.
Working cross-functionally with groups company-wide, including Logistics, Product, Inspection Centers, Customer Care, Marketing, and People Operations.
Other duties as assigned.

Benefits

Full-Time Salary Position
Medical, Dental, and Vision benefits
401K with company match
A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
A great wellness program to keep you healthy and happy both physically and mentally
Access to opportunities to expand your skillset and share your knowledge with others across the organization
A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
A seat in one of the fastest-growing companies in the country

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