Territory Coordinator

Hubbell Incorporated

29d

About The Position

Territory Coordinators are the single point of contact for customers and sales teams within a designated territory. This role is responsible for managing the full account lifecycle, coordinating project orders, and ensuring seamless customer service through proactive engagement and cross-functional collaboration. The position supports business growth, operational efficiency, and customer satisfaction.

Requirements

BS degree in Business, Management or related field or 4 years of equivalent experience working for a manufacturing company with a fully integrated ERP system (preferably SAP).
Strong analytical skills are essential.
Highly organized with an ability to work well under tight time constraints.
Ability to manage multiple priorities simultaneously.
Must be strong in Excel (incl. v-lookups, pivot tables).

Nice To Haves

Experience leading physical inventories and/or other cross-functional projects desired.
Strong ability to communicate data and materials in easily understandable terms to all functions.

Responsibilities

Serve as the primary point of contact for all customer and sales team inquiries within the territory.
Build and maintain strong customer relationships through daily engagement and support.
Provide customer service functions to distributors, including price and availability information, literature updates, and order expedites.
Manage the full account lifecycle, including onboarding, order processing, and ongoing support.
Review customer purchase orders for accuracy and request revisions as needed.
Process and monitor payment in advance and credit card orders.
Work with Accounts Receivable and collections to resolve past due invoices to minimize order delays.
Create, change, and extend customer accounts.
Maintain clear, up to date records and documentation.
Assist in managing project orders through the full cycle, ensuring delivery and documentation commitments are met.
Act as a conduit between Sales, Distributors, and internal departments for quotes, bid packages, customer service, and submittals.
Partner with planning and purchasing teams to expedite orders and improve ship dates.
Review and analyze daily backlog reports and communicate updates to customers regarding open orders, weekly shipments, and past due orders.
Liaise between Customer Service, Operations, Product Management, Technical Services, and other internal teams to resolve issues and streamline communication.
Partner with sales and product management to support territory growth and strategic initiatives.
Provide limited pricing support in accordance with company policy.
Assist customers with basic technical questions with support from the Technical Services team.
Manage customer inquiries via phone, email, and Salesforce.com.
Create and manage workflows.
Process customer returns and credit requests.
Attend meetings and training sessions as requested.
Perform other duties and responsibilities as assigned