TERRITORY ASSISTANT

Johnson & Johnson Innovative Medicine•Raynham, MA

1d•Onsite

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. About MedTech Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at https://www.jnj.com/. We are searching for the best talent for a Territory Assistant. The position is located at our Boston, MA office location. Purpose: The overall responsibilities of the Territory Assistant position include assisting Sales Teams in the preparation, delivery and installation of Product Sets and in improving customer service. Uses product knowledge to ensure sets are fully equipped and delivered timely to customer locations and to ensure product exchanges are completed accurately.

Requirements

High School Graduate or equivalent distribution center experience
1-3 years of experience working within a medical device distribution facility
Must have high attention to detail and ability to work in a fast-paced environment
Computer literacy required, working knowledge of Microsoft Office Suite desired
Knowledge of the DSI and product complaint process desired
Field Support
Product Advertising
Product Scheduling

Nice To Haves

Accountability
Analytical Reasoning
Communication
Customer Empathy
Customer Service
Customer-Support
Customer Support Operations
Customer Support Trends
Data Reporting
Detail-Oriented
Equipment Maintenance
Innovation
Issue Escalation
IT Service Desk
Process Oriented
Project Management Office (PMO)
SAP Field Service Management
Service Request Management

Responsibilities

Assures that the proper equipment is available, and knowledge of which sets are required for specific surgeries
Delivers/Picks up equipment for surgery
Performs and ships product exchanges
Maintains equipment and promotional materials in a presentable manner
Understands and properly communicates the function of the product line
Performs administrative duties to assure customer satisfaction
Acquires knowledge of all new products added to the line
Communicates activities to regional and senior management and the Consultant via monthly reports
Involved in field support activities as assigned by Regional Manager / AVP

Benefits

employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k))
This position is eligible to participate in the Company’s long-term incentive program
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
10 days Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year