Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2024 US Best Managed Company, recognized fouryears in a row. For more information about Solenis, please visit www.solenis.com . The Field Service Technician (or Territory Account Specialist) is responsible for managing Diversey’s institutional business operations within an assigned territory. This role centers on the installation, maintenance, and repair of chemical dispensing systems and leased dish machines at customer sites, while ensuring the highest standards of safety, quality, and service delivery. A core responsibility is to drive customer satisfaction by delivering on Diversey’s value proposition and consistently meeting or exceeding service level agreements (SLAs) across key solution areas—including laundry, kitchen, housekeeping, industrial water treatment, and pool services. The technician also plays a critical role in developing and maintaining strong, long-term customer relationships, serving as a trusted partner in helping customers achieve their operational goals. The position requires effective use of modern systems and tools for communication, reporting, and auditing, ensuring accurate documentation and transparency of all service activities. The ideal candidate is highly customer-focused, self-motivated, and capable of managing diverse tasks independently while meeting tight deadlines and contributing to overall business growth. Deliver an exceptional customer experience by effectively supporting Diversey’s cleaning and sanitation programs. Build and maintain strong relationships at all levels within the customer’s organization, including end users, supervisors, and managers. Promote a culture of safety by strictly adhering to EHS policies, procedures, and best practices. Install equipment in accordance with established Standard Operating Procedures (SOPs). Perform routine site visits to monitor program performance and customer satisfaction. Ensure all customer equipment is maintained in proper working condition. Provide training to customers on equipment operation, cleaning procedures, product usage, and Safety Data Sheets (SDS). Monitor on-site inventory levels to ensure minimum required supplies are available, support order placement and program compliance. Act as the voice of the customer by identifying key areas of concern, addressing issues, and capturing satisfactory feedback. Diagnose and troubleshoot technical issues with equipment and system performance. Maintain proper inventory levels in company vehicles and storage areas to support service needs. Prioritize and perform repairs on leased dish machines and other equipment in accordance with service level agreements (SLAs). Accurately complete service, installation, survey, and routine visit reports in Salesforce FSL and applicable customer reporting systems. Carry out administrative tasks including daily timesheet submission, part/equipment order follow-up, documentation of consumption for cost allocation, and weekly visit planning in coordination with your manager.