Darkhorse Tech-posted about 1 year ago
$60,000 - $60,000/Yr
Full-time • Mid Level
Hybrid • Charlotte, NC
11-50 employees
Professional, Scientific, and Technical Services

The Territory Account Manager at Darkhorse Tech is responsible for maintaining and strategically expanding the client base within the dental industry. This role involves direct interaction with clients to analyze their needs, present IT solutions, and ensure high-quality service delivery. The position requires a strong work ethic, excellent communication skills, and the ability to manage approximately 100 client relationships effectively.

  • Analyze client data to identify solutions (i.e., VOIP, Cloud, HIPAA, Software, etc.)
  • Schedule and perform Quarterly Business Reviews (QBR)
  • Resolve conflicts between clients and support or billing teams
  • Prepare proposals for add/move/change work
  • Enhance client relationships
  • Build a network of referral sources
  • Conduct face-to-face drop-ins on clients
  • Review monthly reports to monitor escalated ticket volume and proactively engage to find solutions
  • Manage approximately 100 client relationships
  • Surpass employee cost to company with profit goals
  • 11+ years of customer service experience
  • Mid-level territory management experience
  • Strong communication skills
  • Negotiation skills
  • Some technical background in IT products and services
  • Ability to multitask and stay organized
  • Attention to detail
  • Ability to make smart decisions under pressure
  • Excellent written and verbal communication skills in a business environment
  • Ability to learn quickly and adapt
  • Familiarity with a variety of IT concepts, practices, and procedures related to technology operations
  • Ability to troubleshoot tough problems without assistance
  • Medical
  • 401(k) with 4% match
  • Paid time off (PTO)
  • Dental insurance
  • Bonuses for meeting quarterly quotas, including signing 1 new client agreement per month
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