Territory Account Manager (Service)

Kenworth Sales Company • Lynchburg, VA

2d

About The Position

Bring your skills to the 2020 Kenworth Dealer of the Year! Kenworth Sales Co., a 38-location Kenworth and Isuzu truck dealership group, is looking for a Territory Account Manager (Service) to join our Lynchburg , VA team. JOB SUMMARY: The primary function of the Territory Account Manager is to maintain the current customer base within the territory while cultivating any potential new business. Actively seek out and target new customers for Service and Body Shops. Maintain and improve relationships with existing customers for all shops. Make sales calls on a regular basis and follow-up calls as needed. Works with department managers and get involved to help settle customer disputes. Due to federally mandated DOT regulations, Kenworth Sales Company is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.

Requirements

• Ability to read, write and comprehend English instructions and information.
• High school diploma or the equivalent.
• 3-5 years sales experience.
• Innovative sales skills.
• Ability to research and target customers.
• Willing to travel.
• Excellent organization and communication skills.

Responsibilities

• Prospect for New Business
• Review potential customers with department managers.
• Research new and existing customers.
• Develop action plans to target new and existing customers.
• Arrange and make sales calls to new and existing customers on a daily basis.
• Maintain a daily log of sales calls and review with department managers.
• Prepare and file sales call reports with Service Manager.
• Make team sales calls with other salesmen or department managers.
• Prepare repair estimates and quotes.
• Work with service writers, foremen and department managers to prepare estimates and quotes for the customers that are called on.
• Deliver and explain estimates and quotes to customers.
• Work with customers to determine maintenance needs.
• Prepare quotes for contracts and preventive maintenance programs and present to customers.
• Organize meetings with customers and department managers to discuss quotes, estimates or programs.
• Develop a follow-up plan that covers all areas of customer relations for new and existing customers.
• Work with department managers and marketing department to develop marketing plans.
• Actively market the departments that are represented.
• Help to market the entire dealership.
• Account for all expenses incurred through business activities.
• Reconcile expenses through Visa Spend Clarity website and submit detailed expense report to Corporate Service Director monthly for approval.
• Control expenses.
• Submit monthly mileage to Procurement Manager.
• Maintain company vehicle to company standards of cleanliness, professionalism and maintenance requirements.
• Work with department managers to organize vendor training when customers are invited.
• Work with department managers to promote and organize company events.
• Work with customers and vendors to organize visits.
• Ability to learn and use a PC/database to maintain customer information.
• Ability to learn and use a word processing program to file sales reports
• Ability to learn and use vendor software for the purpose of demonstrating.
• Attain a basic knowledge of vendor warranty and ability to advise customers.
• Works with the Warranty Department to educate customers about warranties.
• Keep current on warranty and service programs.
• Act as a liaison between the Warranty Department and customers if problems arise.

Benefits

• Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.
• Stability – Company is financially strong with an established base of customers and is well-positioned for continued expansion.
• History of Excellence – Work for an award-winning dealership with a reputation for unsurpassed quality and customer service.
• Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED