Terrain Shop Manager

Terrain • Los Angeles, CA

6d • $65,000 • Onsite

About The Position

The Shop Manager collaborates with Anthropologie store leadership to drive a profitable and customer-centric environment. They are responsible for managing all shop responsibilities including hiring and developing talent, maintaining consistent store controls, and applying merchant skills to create a compelling customer experience.

Requirements

• Terrain brand fan
• 3+ years retail leadership experience
• Strong merchant skills and a history of delivering financial results
• Proven record of hiring and developing great talent
• Knowledge of home décor trends & plant management
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Responsibilities

• Cultivates a welcoming environment by delivering exceptional customer experiences that are engaging and personalized; motivates team to uphold terrain's four promises: to welcome, to inspire, to inform, and to appreciate our customer
• Interprets brand direction to create an engaging experience that appeals to the customer through compelling merchandising, display, and plant installations
• Utilizes technology to deliver a seamless, omni channel shopping experience through execution of all omni services
• Builds productive relationships with shop employees, Anthropologie store team, and corporate partners contributing to a culture of strong communication and teamwork
• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
• Develops a proactive talent planning and hiring strategy to build a network of talent to add different perspectives and experience to terrain; proactively sets goals and delivers feedback for team personal growth
• Oversees operating processes and plans a strategic approach to daily, weekly, and monthly priorities; actively assesses sales forecasts, staff scheduling, and flexes to best support the business
• Analyzes shop business using company reporting tools to identify opportunities to drive sales; takes initiative to make impactful business decisions
• Implements corporate direction to impact store layout, display, signage, and merchandising; leads timely and effective execution of visual priorities and product flow processes
• Adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
• Contributes to an inclusive and people-first philosophy; engages with employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Stays current and responds to all communication in a timely manner while ensuring important company information reaches the team; provides store specific scenarios and ideas related to the customer experience to brand leadership
• Embraces a culture of development by protecting time with direct reports and consistently delivering feedback for individual personal growth and succession planning

Benefits

• URBN offers comprehensive Perks & Benefits to employees.
• Availability and eligibility to specific benefits may be subject to your location and employment status.
• Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more!
• For additional information visit https://www.urbn.com/work-with-us/stores

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed