Provide friendly and responsive service to create an exceptional dining experience for all guests. Uphold and improve upon all service standards of URBN Food & Beverage.
Requirements
Previous experience in a comparable restaurant preferred
Strong work ethic and excellent multi-tasking skills
Personable and professional demeanor
Passion for great food and service
Ability to work in a standing position for long periods of time (up to 8 hours)
Ability to reach, bend and stoop
Responsibilities
Welcome and greet guests
Inform guests of specials and menu changes
Make recommendations and suggest appropriate beverage pairings
Answer questions regarding the menu including regions where foods come from, how dishes are prepared describing in detail tastes and textures
Answer questions regarding beverage lists, where wines and beers are produced and their aromas & flavors
Answer questions about our restaurant functions and services and that of all the restaurants in our company
Take food and beverage orders from guests and accurately enter them into POS system
Deliver food and beverages from kitchen and bar to guests in a timely matter
Clear and replace settings between each course
Perform side work before, during and at the end of each shift
Maintain clean service areas
Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable)
Be ready and willing to assist fellow service staff members
Thank guests for their visit and invite them to return
Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager