Terrain Design Services Operations Associate

Terrain•Concord Township, PA

23h•Hybrid

About The Position

In collaboration with the Design Manager, the Design Services Operations Associate oversees the administrative and operational aspects of the Design Services business. This includes handling client communication, managing billing and payments, and maintaining records. They may also assist with staffing, scheduling, marketing and other tasks to support the business. They uphold terrain’s four promises: to welcome, to inspire, to inform and to appreciate our customer.

Requirements

Experience in horticulture and floral design
Experience working with Google Workspace
Ability to work flexible hours to meet the needs of the retail design business and off-site design projects

Responsibilities

Exceed customer expectations by building genuine, long lasting relationships through personalized attention; make lasting impressions by upholding terrain standards on and off site with passion for brand and services
Understands terrain concepts and partners with clients to understand their needs; works with design teams to create cohesive environments through compelling container installations and wedding design projects
Exhibits an understanding of and interest in home and garden trends in art, style, color, design, and architecture; translates trends and customer needs into brand appropriate designs
Takes initiative and works productively solo or within a team to achieve design goals; actively participates in daily meetings and shares relevant information regarding in-home and wedding design projects
Builds and maintains productive partnerships with members of the store team contributing to a culture of strong communication and teamwork; is open and responsive to feedback
Communicates daily with the Design Manager on client consultations, design details, and project updates; manages client design file and ensures prompt customer communication with project inquiries
Generates new and repeat business through proactive customer outreach for additional seasonal builds or customer milestones
Collaborates with key partners to submit invoices in a timely manner, keep records, and facilitates in payment processing
Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store