Terrace 16 Assistant General Manager

Trump International Hotel and Tower Chicago • Chicago, IL

6h

About The Position

The Assistant General Manager supports the Restaurant General Manager in delivering an exceptional, Forbes Travel Guide–level dining experience across assigned outlets. This highly visible leadership role requires a constant floor presence, refined service instincts, and a hands-on approach to guest engagement and team development. The Assistant General Manager plays a critical role in upholding luxury brand standards, fostering a culture of excellence, and ensuring every guest interaction is thoughtful, personalized, and seamless.

Requirements

• Minimum of 2–4 years of supervisory or management experience in luxury hotel, fine dining, or Forbes Travel Guide–rated food and beverage operations
• Demonstrated knowledge of Forbes Travel Guide standards, luxury service behaviors, and anticipatory guest service
• Proven ability to lead teams in a fast-paced, high-expectation environment
• Strong guest relations skills with a focus on personalization, name recognition, and service recovery
• Experience with scheduling, payroll systems, inventory management, and cost controls
• Solid understanding of food and beverage operations, service etiquette, and quality standards
• Exceptional communication, organizational, and interpersonal skills
• Professional appearance and demeanor consistent with a luxury hospitality environment
• Flexible schedule, including nights, weekends, and holidays
• Ability to obtain Tips/BASSET certification

Nice To Haves

• ServSafe City of Chicago certification strongly preferred (ability to obtain certification if directed by the company)

Responsibilities

• Uphold Forbes Travel Guide and brand service standards at all times
• Maintain an elevated and polished floor presence, proactively engaging with guests and anticipating needs
• Lead service recovery with discretion, empathy, and professionalism
• Ensure service flow, presentation, and attention to detail meet luxury expectations
• Support the General Manager in coaching, training, and developing service teams
• Reinforce luxury service behaviors through pre-shift meetings, ongoing feedback, and role modeling
• Promote a culture of accountability, professionalism, and continuous improvement
• Assist with onboarding and training to ensure associates fully understand luxury service expectations
• Assist with scheduling, payroll accuracy, and labor optimization while maintaining service quality
• Support inventory controls, requisitions, and proper storage procedures
• Ensure compliance with hotel policies, health regulations, and safety standards
• Oversee outlet readiness, cleanliness, and mise en place prior to service
• Support revenue growth initiatives while maintaining cost controls
• Assist in monitoring labor, food, and beverage costs
• Ensure cash handling procedures and internal controls are followed consistently
• Support execution of special events, VIP dining experiences, and promotional activations
• Serve as a brand ambassador, representing the property with professionalism and confidence

Benefits

• At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this Full-time position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here [https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d917a9d1-d2e8-48a9-bb0b-cdf2e4f0d03c&ccId=19000101_000001&type=JS&lang=en_US&selectedMenuKey=CareerCenter].

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed