Terminal Service Specialist

BWC Terminal Holdings•Texas City, TX

12d

About The Position

The Terminal Service Specialist plays a key role in supporting terminal operations through administrative, financial, and customer service functions. This position is responsible for processing billing and invoicing, maintaining accurate documentation, coordinating with internal departments, and ensuring compliance with regulatory requirements. The Specialist serves as a central point of contact for office services, vendor relations, and operational reporting. By managing financial records, assisting with customer orders, and supporting month-end processes, the Terminal Service Specialist helps ensure the terminal runs efficiently and meets organizational goals.

Requirements

High School Diploma or equivalent.
Minimum 2 years’ experience with financial processes (AP/AR)
Experience with financial/billing systems
Advanced proficiency in Microsoft Office Suite (Excel)
Knowledge of office equipment and procedures
Strong organizational and multitasking abilities
Detail-oriented with high accuracy standards
Excellent written and verbal communication
Ability to maintain strict confidentiality
Strong problem-solving skills
Experience in document management
Ability to work independently
Excellent time management skills

Responsibilities

Process Accounts Payable and Accounts Receivable billing and invoicing
Handle chargebacks and procurement for asset integrity projects
Create and maintain financial tracking spreadsheets
Manage rail activity documentation, including customer information, billing, and weights
Coordinate with terminal departments to ensure smooth operations
Support Terminal Manager with monthly reporting requirements
Manage office equipment and supplies as needed
Process and distribute correspondence
Maintain professional relationships with vendors and service providers
Serve as the primary point of contact for office services
Assist in coordinating customer orders with internal stakeholders and collaborate with Customer Service Representatives (CSRs)
Maintain effective communication with internal and external stakeholders
Perform month-end closing and account reconciliation
Process and verify vessel-related charges and documentation
Maintain contract folders and documentation
Track and report utility usage and expenses to aid cost control and GRESB reports
Generate and distribute operational reporting on ancillary services
Review and process various terminal charges
Ensure billing accuracy according to contracts
Research and resolve billing inquiries
Maintain detailed documentation for all transactions
Upkeep on regulatory and compliance documentation annually and as needed
Other tasks as deemed necessary by manager