Terminal Operating Systems Operator (Spanish required)

Seaboard Marine•Miami, FL

41d•$26

About The Position

The Terminal Operating System (TOS) Operator is responsible for monitoring, controlling, and supporting terminal operations through the Terminal Operating System to ensure efficient, safe, and accurate execution of vessel, yard, gate, and rail activities. This position serves as a central coordination point between terminal operations, planning, and technical support to maintain operational continuity and data integrity. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Minimum of two (2) years of experience in terminal operations, dispatch, or TOS-related functions.
Experience working with a Terminal Operating System (e.g., Navis N4, Tideworks, or similar) required.
Knowledge of container terminal operations, including vessel, yard, gate, and rail activities.
Working knowledge of terminal operating systems and related applications.
High school diploma or equivalent.
Ability to communicate in English at an intermediate to advanced level. Effective verbal and written communication skills.
Ability to communicate in Spanish at an intermediate, conversational level in order to interact effectively with all internal employees
Intermediate to advanced skills in Microsoft Office (Excel, Word, PowerPoint, Outlook).
Strong attention to detail and ability to maintain accurate operational data.
Ability to work in a fast-paced, high-volume operational environment.
Ability to analyze operational issues and take appropriate corrective action.
Proficiency in standard computer applications.
Must have or be able to obtain a TWIC card within 30 days of employment.
Ability to work rotating shifts, including nights, weekends, and holidays, as required by terminal operations.

Nice To Haves

Associate’s or bachelor’s degree.

Responsibilities

Monitor real-time terminal operations within the TOS to ensure alignment with operational plans and schedules.
Execute and manage system transactions related to container movements, equipment assignments, work instructions, and status updates.
Identify, investigate, and resolve operational exceptions, system discrepancies, and data errors in a timely manner.
Coordinate with yard, vessel, gate, and rail operations to support changes in operational priorities or conditions.
Communicate operational updates, delays, and system-related issues to supervisors, planners, and other stakeholders.
Ensure accuracy of container location data, inventory status, and equipment availability within the TOS.
Perform data corrections, validations, and audits to maintain system integrity and operational reporting accuracy.
Provide first-level functional support to TOS users during live operations and escalate issues as necessary.
Assist with contingency procedures during system interruptions or degraded operating conditions.
Ensure compliance with company policies, safety requirements, and regulatory standards.
Document incidents, exceptions, and recurring system or operational issues.
Perform other related duties as assigned.