Terminal Manager

AIT Worldwide Logistics, Inc. • Torrance, CA

97d • $122,600 - $176,500

About The Position

The Terminal Manager is accountable for the P&L and operational oversight and management, leadership, and direction of the station to provide quality service, customer satisfaction and operational proficiency that ensures growth and profitability goals/objectives are met. The Terminal Manager is responsible for implementation and compliance with company policies and procedures, quality standards, and other applicable regulatory guidelines, with respect to operational, administrative, customer service, marketing, and sales functions for the site. This position will develop and grow business in their dedicated region and will conduct business development activities.

Requirements

• A team player who works well with others – being respectful to our teammates is a Core Value.
• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role.
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture.
• Minimum five (5) years industry experience required – logistics environment with International and Domestic experience.
• Minimum three (3) years supervisory or managerial experience required.
• Proven experience managing a full P & L, strongly preferred.
• Proficient in Microsoft Office (Outlook, Excel).
• Able to perform all aspects of Domestic and International Operations including: customer service, dispatch, cargo and etc.
• Ability to organize and perform multiple assignments in a high-volume, fast-work environment.
• Ability to interact, communicate and maintain relationships with clients, vendors, customers in all levels of management.
• Proven ability to lead and manage the activities of a diverse workforce.
• Skilled problem solver with leadership qualities.
• Excellent communication, decision, and management skills.

Nice To Haves

• Bachelor's Degree strongly preferred / High School Diploma with equivalent combination of work experience may be considered.

Responsibilities

• Lead, direct, and manage all station functions to ensure that all departments and staff execute service agreements.
• Overall profitability and service performance of the Station, with specific responsibility over customer service and operations for the Domestic, International, and Local Cartage product lines.
• Review, revise, and approve all customer and station operational SOP’s with the objective of improving quality and efficiencies, while decreasing costs in the day-to-day operation of Station.
• Review, revise, and approve all customer tariffs and requests for quote to ensure maximum profitability for the station while providing exceptional service for the customer.
• Manage Station customer service and operational personnel. Mentoring of staff, conduct regular performance reviews and general overall personnel development.
• Responsibility for recruitment, retention, and development of station customer service and operational staff.
• Service all existing customers, while marketing AIT’s full range of transportation services to new customers. Meet company service metric expectations.
• Utilize superior communication skills to motivate staff and develop effective working relationships with peers, executives, and clients. Ensure directives, rules, and procedures are communicated to all station personnel.
• Implement and direct quality control program for all operational areas while constantly striving for cost efficiencies and while providing best of class service for our customers.
• Ensure timely and accurate billing and posting of all transactions on a daily basis.
• Responsible for all relevant Station profits / losses.
• Support positive trending and obtainment of QMS (Quality Management System) objective goals.
• Encourage a growth mindset within the operational and customer service staff.
• Other duties and responsibilities will be assigned as business demands deem necessary.

Benefits

• Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement.
• Eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees