Terminal Manager

Wayfair LLC•Austin, TX

36d

About The Position

We are looking for a talented and driven Home Delivery Operations Terminal Manager to join us and lead our Austin, TX Terminal Delivery Operations. You will lead a team of Supervisors, Associates/Specialists, and Driver Partners serving our customers in your delivery area. We've been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding specialized services, and reducing damage. Home Delivery Site Leader is a fantastic spot to start your Wayfair journey. We have ambitious plans for over the next 5 years, so opportunities for growth will be plentiful for those who want them!

Requirements

Ownership mentality and motivation to build the best team
Strong leadership skills and ability to collaborate effectively with cross functional teams
Ability to proactively identify opportunities and implement solutions; lean/six sigma a plus
Comfort with delivery routing technologies/strategies and warehouse management systems
Comfort with raw data sets as well as creating simple but useful templates in google sheets
BA/BS in management, administration, supply chain, or customer service.
5+ years working experience in fulfillment, distribution, home delivery or transportation

Nice To Haves

Bilingual is a plus

Responsibilities

Assume full responsibility for the safety, customer experience, employee experience, quality, and cost of your Home Delivery Operation Terminal - this is your site - get excited to Be an Owner
Provide inspirational leadership and guidance to your team of Wayfair Warehouse and Wayfair Transportation employees, inclusive of leaders and frontline staff
Build a partnership with our Delivery Partners ensuring your operation has the needed outbound capacity and provides an exceptional home delivery customer experience
Drive results for your building across a comprehensive and balanced set of performance metrics (e.g., Safety, Customer, Employee, Quality, Cost)
Develop your people by relentlessly focusing on skill development and career pathing
Collaborate with several core stakeholders and ensure your building has what it needs to be successful (e.g., Safety, Talent Mgt, Talent Acquisition, Transportation, Training, Workforce Planning, Technology, to name a few…)
Champion change for your team - we are always improving and we move fast