Terminal Manager Day shift
About The Position
We are looking for a talented and driven Home Delivery Operations Terminal Manager to join us and lead our South Elgin, IL Delivery Operations. You will lead a team of Supervisors, Associates/Specialists, and Driver Partners serving our customers in your delivery area. We've been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding specialized services, and reducing damage. Home Delivery Site Leader is a fantastic spot to start your Wayfair journey. We have ambitious plans for over the next 5 years, so opportunities for growth will be plentiful for those who want them!
Requirements
- Ownership mentality and motivation to build the best team
- Strong leadership skills and ability to collaborate effectively with cross functional teams
- Ability to proactively identify opportunities and implement solutions; lean/six sigma a plus
- Comfort with delivery routing technologies/strategies and warehouse management systems
- Comfort with raw data sets as well as creating simple but useful templates in google sheets
- BA/BS in management, administration, supply chain, or customer service.
- 5+ years working experience in fulfillment, distribution, home delivery or transportation
Nice To Haves
- Bilingual is a plus
Responsibilities
- Assume full responsibility for the safety, customer experience, employee experience, quality, and cost of your Home Delivery Operation Terminal - this is your site - get excited to Be an Owner
- Provide inspirational leadership and guidance to your team of Wayfair Warehouse and Wayfair Transportation employees, inclusive of leaders and frontline staff
- Build a partnership with our Delivery Partners ensuring your operation has the needed outbound capacity and provides an exceptional home delivery customer experience
- Drive results for your building across a comprehensive and balanced set of performance metrics (e.g., Safety, Customer, Employee, Quality, Cost)
- Develop your people by relentlessly focusing on skill development and career pathing
- Collaborate with several core stakeholders and ensure your building has what it needs to be successful (e.g., Safety, Talent Mgt, Talent Acquisition, Transportation, Training, Workforce Planning, Technology, to name a few…)
- Champion change for your team - we are always improving and we move fast
Benefits
- Medical, Dental, Vision coverage starts Day 1
- 401(k) with company match up to 4%
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Furniture, Home Furnishings, Electronics, and Appliance Retailers
Number of Employees
5,001-10,000 employees
