Terminal Manager III

Estes Express Lines • Wyoming, MI

399d

About The Position

The Terminal Manager III at Estes Express Lines is responsible for overseeing a transportation terminal, managing a workforce of up to 200 employees, and ensuring efficient LTL operations across multiple shifts. This role requires strong leadership and customer service skills to maintain positive relationships with clients while adhering to safety and business guidelines. The Terminal Manager is accountable for operational efficiency, employee management, and the implementation of business strategies to meet revenue and service goals.

Requirements

• High School Diploma or GED; Bachelor's degree preferred.
• Minimum of five years leadership experience in the LTL industry preferred.
• Previous experience managing an LTL terminal operation preferred.
• Good computer skills, including AS400 and Microsoft Office.
• Proven leadership, team building, and interpersonal relationship skills.
• Excellent customer focus and strong leadership skills.
• Ability to hire, coach, counsel, train, mentor, and terminate employees.
• Excellent verbal, written, and listening communication skills.
• Strong planning and organization skills.
• Ability to create, implement, and monitor training programs.

Nice To Haves

• Experience in a fast-paced environment with diverse operations.
• Ability to work under tight time constraints with multiple priorities.

Responsibilities

• Lead, guide, and direct terminal employees, setting goals and monitoring performance.
• Manage hiring, training, and terminations, ensuring compliance with company guidelines.
• Enforce understanding and compliance with company policies, safety rules, and government regulations.
• Develop and deliver strategies to provide superior service to customers.
• Monitor revenue, service goals, expenses, profits, budgets, and obligations with business partners.
• Create and implement an annual business plan for the terminal, including strategies and P&L analysis.
• Support customer relationships and oversee profit and cost controls.
• Manage all terminal functions, including dock operations and scheduling for timely deliveries.
• Investigate customer complaints and implement corrective actions for continuous improvement.
• Act as the company's representative before government agencies or legal representatives.

Benefits

• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Truck Transportation
• Education Level: High school or GED