Terminal Leader - Ellenwood, GA

U.S. Xpress Enterprises, Inc.•Ellenwood, GA

22h•Onsite

About The Position

U.S. Xpress is one of the nation’s largest asset-based trucking companies, focused on revolutionizing the transportation industry with innovative, custom solutions. The company values its collective brainpower and the sanctity of promises to both customers and employees. The Terminal Leader will lead P&L and all headcount for an assigned terminal, overseeing all activities to ensure efficient and optimal operation for all company Lines of Business and customers tied to the assigned terminal. This role is crucial for providing the highest quality of customer service, ensuring appropriate support and staffing, and fostering a high-performance, driver-centric work environment. The leader will engage in strategic planning for operations, financial analysis, and the leadership and development of direct and indirect employees, including drivers and non-drivers. Key aspects include promoting safety, ensuring compliance with policies and regulations, establishing performance standards, monitoring KPIs, collaborating with various internal departments, and instilling a culture of superior service.

Requirements

Bachelor’s degree in related field or equivalent experience required. Equivalent years of experience are defined as one year of professional experience for each year of college requested.
10+ years in Operations including Customer Service, Fleet Management, or Load Planning required
5+ years general leadership experience required
Knowledge of DOT hours of service and how they apply to a driver
XPM / Qtops (AS400)
Customer & Personal Service/Building Relationships - knowledge of principles and processes for providing customer and personal services. This includes meeting quality standards for services
Knowledge of business and management principles involved in strategic planning, P&L management, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Knowledge of electronic equipment, and computer hardware and software, including applications
Must be able to effectively transfer knowledge to others
Active Listening
Complex Problem Solving
Time Management
Active Learning
Oral comprehension & expression
Problem Sensitivity
Deductive and inductive reasoning
Ability to be a self-starter
Ability to work in stressful situations
Must understand financial reports
Must be able to effectively utilize accessible data for effective decision making and problem resolution

Nice To Haves

Bilingual (English/Spanish) preferred
Public Safety & Security knowledge helpful
Experience in a deadline-driven environment preferred

Responsibilities

Lead P&L and all headcount for an assigned terminal.
Oversee all activities tied to ensure assigned terminal operates efficiently and at optimal capacity for all the company’s Lines of Business and customers tied to the assigned terminal.
Ensures that the highest quality of customer service is provided at the assigned terminal location.
Ensures appropriate support and staffing at each terminal.
Lead the team at the terminal to ensure a high performance, driver centric-oriented work environment that supports identifying and implementing new and creative ideas that enhance profitability/operating ratio results.
Lead and participate in strategic planning for operations; profit & loss, utilization of assets, and customer relationships (internal/external). This will include establishing and executing short and long-range planning to achieve goals and objectives.
Perform financial analyses; remain apprised of financial impacts (e.g. both driver and non-driver employee pay, equipment costs, etc.) and identify opportunities for improvement, develop and implement cost-effective solutions.
Responsible for the leadership and development of direct and in-direct employees including, but not limited to: Strategic planning in regards to staffing models, hiring/termination, and performance management for all employees – including both driver and non-driver employees.
Partner with necessary stakeholders to design and implement appropriate training.
Continuously promote a safe work environment by regularly identifying safety opportunities.
Monitor the terminal to ensure that all associates comply with administrative policy and procedures, safe work habits, contract administration, and federal, state, and DOT regulations.
Establish standards for measurement and accountability at the Terminal level that will create both a positive competitiveness between fleet operations. Those should include ensuring there is an effective yard management system.
Monitor employee and Driver performance through KPI and soft-skill management.
Partner with other groups/functions such as HR, Safety, Orientation, Maintenance/XRA to ensure optimal solutions for all stakeholders - internal and external.
Collaborate with recruiting and driver development to ensure hiring needs are met.
Coordinate with stakeholders and other departments, including Building Maintenance, on service center projects that may include, but not limited to: site construction, maintenance, relocation, or signage.
Ensure the terminal is well maintained and is safe, clean, and appealing to drivers and customers.
Instill a culture of superior service that extends to the US Xpress customer base within the Terminal facilities and personnel.
Lead teamwork and team building with other operational groups including Load Planning, Account Management, Pricing and Sales for quality customer service and to support company goals; each manager will be aligned with the appropriate Regional Customer Service Manager and Load Planning Manager.
Other duties as needed.