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The position involves creating freight manifest lists using applicable coding and assisting the dispatcher with assigning pick-up and delivery drivers for local delivery activities and/or road drivers. The role includes maintaining the city dispatch sheet and advising drivers on any problems encountered during the pick-up and delivery of freight. Responsibilities also encompass scheduling, tracking, tracing, and billing, as well as coordinating Line Haul drivers through computer systems and phone communication to ensure timely freight movement within service standards. Interaction with various personnel, including the Line Haul Supervisor, Operations Planner, and terminal staff, is essential. The position may also involve investigating and resolving issues related to overages, shortages, and damaged freight, including Hazmat materials, and maintaining accurate records of OS&D freight issues. The employee will serve as a resource for less experienced clerical staff, providing guidance and training as necessary. Regular attendance is required, and the job may involve performing additional duties as assigned.
