Terminal Clerk III (6PM Start Time)

Estes Express Lines-posted about 1 year ago
Full-time
La Mirada, CA
Truck Transportation
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The Terminal Clerk III position involves managing freight operations, including creating freight manifests, assisting dispatchers, and maintaining accurate records of shipments. The role requires interaction with various personnel to ensure timely movement of freight while adhering to service standards. The clerk will also provide guidance and training to less experienced staff, handle payroll and employee records, and ensure compliance with safety and operational procedures.

  • Create freight manifest list using applicable coding.
  • Assist dispatcher with assigning pick-up and delivery drivers for local delivery activities and/or road drivers.
  • Assist dispatcher with maintaining city dispatch sheet and advising drivers concerning any problems encountered in the pick up and delivery of freight.
  • Responsible for scheduling, tracking, tracing and billing.
  • Assist with coordinating Line Haul drivers via information in the computer system and phone communication with terminals.
  • Interact with the Line Haul Supervisor, Operations Planner, terminal personnel, VP of Operations, Breakdown Coordinators, and Line Haul Drivers.
  • Assist with Line Haul activities.
  • Maintain count list of items received or shipped and check against bill of lading, recording any discrepancies.
  • Investigate and resolve all overages, shortages and damaged freight issues, including Hazmat Materials.
  • Prepare all paperwork and the repacking of all OS&D freight.
  • Maintain accurate records to report all OS&D freight issues on a daily or weekly basis to terminal management.
  • Maintain a clean and organized OS&D area while performing OS&D functions.
  • Serve as first line resource to other less experienced clerical staff by coaching and answering employee questions.
  • Provide guidance to less experienced employees on how to perform specific job activities.
  • Provide one on one on the job training when necessary to less experienced staff.
  • Set up and maintain employee files, payroll records, and all filing systems in order to retrieve employee information.
  • Compile and track all job applicant information for AAP compliance.
  • Coordinate and process all payroll change forms as well as compiling new employee information for payroll.
  • Conduct new employee orientation and collect new hire paperwork for payroll.
  • High School Diploma or General Educational Degree (GED), or any combination of education and experience that would provide an equivalent background.
  • Knowledgeable in all functional areas (customer care, OS&D, billing, pricing, tracing, dispatching, weights and inspection, etc.).
  • Computer skills; proficient in MS Word and Excel required.
  • AS400 experience strongly preferred.
  • Strong customer service skills.
  • Excellent verbal and written communication and listening skills.
  • Ability to answer most questions and accomplish most tasks without guidance.
  • Good understanding of departmental priorities, workflow and guidelines.
  • Ability to solve problems that are usually apparent but require further investigation using standard procedures or well-established processes for troubleshooting.
  • Ability to work the night schedule or alternate work schedule as needed with proper notification.
  • Experience in the transportation industry a plus although not required.
  • Ability to lift approximately 20 lbs., or more if required by the essential functions of the job.
  • Ability to comply with all company policies, rules, procedures and Code of Conduct.
  • Ability to interact well with others and work independently or in a team setting.
  • Capability to work under tight time constraints in a high volume environment with multiple priorities.
  • Experience in the transportation industry.
  • Regular attendance is required.
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