Terminal Clerk II

Estes Express Lines • Cinnaminson Township, NJ

82d

About The Position

The position involves answering telephones with a heavy call volume and directing calls accurately. The employee will maintain a count list of items received or shipped, checking against the bill of lading and recording any discrepancies. Responsibilities include preparing all paperwork and repackaging OS&D freight, maintaining accurate records to report OS&D freight issues to terminal management, and keeping the OS&D area clean and organized. The employee will contact customers to coordinate delivery times, respond to inquiries regarding bills of lading, and handle customer complaints. Additional duties include investigating freight issues, verifying paperwork, scanning bill of lading receipts, preparing bills for freight movement, and assisting with dispatch phones. Regular attendance is required, and the job may involve performing other duties as assigned.

Requirements

• High School Diploma or General Education Degree (GED)
• Experience in billing, collections, tracing & OS&D preferred
• Computer skills; proficient in MS Word and Excel required
• AS400 experience strongly preferred
• Strong customer service skills
• Good clerical skills
• Excellent verbal and written communication and listening skills
• Ability to proceed on regular tasks with occasional direction
• Ability to solve problems where solutions are easily identifiable
• Experience in the transportation industry a plus
• Must be able to lift approximately 20 lbs.
• Must comply with all company policies, rules, procedures and Code of Conduct
• Must be able to interact well with others
• Must be able to work independently, or in a team setting
• Must be capable of working under tight time constraints in a high volume environment
• Ability to read, interpret and comply with written information and documents
• Must pass a pre-employment drug screen and background check
• Must be authorized to work in the United States

Nice To Haves

• Experience in billing, collections, tracing & OS&D
• Experience in the transportation industry

Responsibilities

• Answer telephones with a heavy call volume and direct calls with accuracy
• Maintain count list of items received or shipped and check against bill of lading, recording any discrepancies
• Prepare all paperwork and the repackaging of all OS&D freight
• Maintain accurate records to report all OS&D freight issues on a daily or weekly basis to terminal management
• Maintain a clean and organized OS&D area
• Contact customers and coordinate delivery times to schedule appointments for freight delivery
• Identify freight bills requiring special delivery instructions
• Respond to customer inquiries regarding bill of lading and provide proof of delivery
• Respond to customer complaints concerning billing or services rendered
• Investigate, resolve, and respond to inquiries from customers regarding overages, shortages, and damaged freight issues
• Verify and process paperwork and procedures concerning claims, charges and tracing of freight
• Scan and/or image bill of lading receipts
• Transfer information from the bill of lading to the bill format to prepare bills for freight movement
• Prepare bills for freight movement, applying the appropriate tariffs and charges
• Place shipments on-hand
• Assist with handling dispatch phones to assist with customers and drivers

Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees