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The position involves answering telephones with a heavy call volume and directing calls accurately. The employee will maintain a count list of items received or shipped, checking against the bill of lading and recording any discrepancies. Responsibilities include preparing all paperwork and repackaging OS&D freight, maintaining accurate records to report OS&D freight issues to terminal management, and keeping the OS&D area clean and organized. The employee will contact customers to coordinate delivery times, respond to inquiries regarding bills of lading, and handle customer complaints. Additional duties include investigating freight issues, verifying paperwork, scanning bill of lading receipts, preparing bills for freight movement, and assisting with dispatch phones. Regular attendance is required, and the job may involve performing other duties as assigned.