Terminal Clerk II Part Time

Estes Express Lines • Dallas, TX

394d • $39,936 - $45,136

About The Position

The Terminal Clerk II position at Estes Express Lines is a part-time role focused on managing the operational aspects of freight handling, including customer service, documentation, and coordination of deliveries. The clerk will handle a high volume of calls, maintain accurate records of shipments, and ensure compliance with company policies while providing excellent service to customers.

Requirements

• High School Diploma or General Education Degree (GED)
• Experience in billing, collections, tracing & OS&D preferred
• Computer skills; proficient in MS Word and Excel required
• AS400 experience strongly preferred
• Strong customer service skills
• Good clerical skills
• Possess excellent verbal and written communication and listening skills
• Ability to proceed on regular tasks with occasional direction
• Ability to solve problems where solutions are easily identifiable
• Experience in the transportation industry a plus although not required
• Must be able to lift approximately 20 lbs.

Nice To Haves

• Experience in the transportation industry

Responsibilities

• Answer telephones with a heavy call volume and direct calls with accuracy
• Maintain count list of items received or shipped and check against bill of lading, recording any discrepancies
• Prepare all paperwork and the repackaging of all OS&D freight
• Maintain accurate records to report all OS&D freight issues on a daily or weekly basis to terminal management
• Maintain a clean and organized OS&D area
• Contact customers and coordinate delivery times to schedule appointments for freight delivery
• Identify freight bills requiring special delivery instructions
• Respond to customer inquiries regarding bill of lading and provide proof of delivery to customers by contacting other departments and/or terminals to trace shipments
• Respond to customer complaints concerning billing or services rendered, referring complaints or service failures to designated departments for investigation, resolution, and follow-up with the customer
• Investigate, resolve, and respond to inquiries from customers regarding overages, shortages, and damaged freight issues, including Hazmat Materials
• Verify and process paperwork and procedures concerning claims, charges and tracing of freight
• Scan and/or image bill of lading receipts
• Transfer information from the bill of lading to the bill format to prepare bills for freight movement
• Prepare bills for freight movement, applying the appropriate tariffs and charges to each shipment
• Place shipments on-hand
• Assist with handling dispatch phones to assist with customers and drivers
• Regular attendance is required.

Benefits

• Pay range of $19.20 - $21.70 per hour

What This Job Offers

• Job Type: Part-time
• Industry: Truck Transportation
• Education Level: High school or GED