Terminal Clerk I Full Time

Estes Express Lines • South Plainfield, NJ

125d

About The Position

The position involves answering telephones with a heavy call volume and directing calls with accuracy. Responsibilities include checking in drivers, entering delivery manifest data into the computer system, conducting imaging and scanning of bills of lading and other documents, and identifying freight bills requiring special delivery instructions. The role also entails the distribution of bills of lading, entering data into the dispatch system, working with driver handhelds, and contacting customers to coordinate delivery times and schedule appointments for freight delivery. Regular attendance is required, and this is not an all-inclusive list of job requirements and/or duties. Employees are expected to perform all duties and tasks as assigned, which may include operational and safety needs.

Requirements

• High School Diploma or General Educational Degree (GED), or equivalent education and experience
• Experience in billing, collections, tracing & OS&D preferred
• Computer skills, proficient in MS Word and Excel
• Strong customer service skills
• Good clerical skills
• Excellent verbal and written communication and listening skills
• Ability to solve problems with established instructions and processes
• Ability to work under close detailed instruction
• Experience in the transportation industry a plus, although not required
• Must be able to lift approximately 20 lbs., or more if required
• Must comply with all company policies, rules, procedures and Code of Conduct
• Must interact well with others
• Must work independently or in a team setting
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities
• Ability to read, interpret and comply with written information and documents
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
• Must be authorized to work in the United States

Nice To Haves

• Experience in the transportation industry

Responsibilities

• Answer telephones with a heavy call volume and direct calls with accuracy
• Check in drivers
• Enter delivery manifest data into the computer system
• Conduct imaging and scanning of bills of lading and other documents
• Identify freight bills requiring special delivery instructions
• Distribute bills of lading
• Enter data into the dispatch system
• Work with driver handhelds
• Contact customers and coordinate delivery times and schedule appointments for freight delivery

Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

What This Job Offers

• Industry: Truck Transportation
• Education Level: High school or GED