Tennis Pro

Marriott•Fernandina Beach, FL

About The Position

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Requirements

Tennis Instruction
Tennis Court Maintenance
Tennis Equipment
Tennis Racquet Repair
CPR Certification
First Aid Certification
Any certification or training required by local and state agencies.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 3 years of related work experience.
No supervisory experience.

Responsibilities

Provide group and private tennis instruction to children and adults.
Schedule individual and group tennis lessons and clinics.
Make tennis court reservations by writing in guest name on schedule.
Arrange tennis matches for guests without partners.
Fill in as a tennis player in tournaments when necessary.
Roll, brush, and line tennis courts to maintain proper playing conditions and appearance.
String tennis racquets, make minor repairs, and send racquets out for repair as necessary to maintain tennis equipment in proper working order.
Provide information to guests about available recreation facilities, activities, lessons, and equipment.
Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude.
Follow company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.
Reach, bend, twist, pull, and stoop; grasp, turn, and manipulate objects; move, lift, or carry objects weighing less than or equal to 25 pounds; stand, sit, or walk for an extended period of time.
Perform other reasonable job duties as requested.