Tennis & Pickleball Supervisor
About The Position
Under the direction of the Director of Recreation, the Tennis and Pickleball Supervisor oversees the performance of the tennis and pickleball staff, communicates organizational needs, provides guidance, support and coordination of daily operation and activities at the Williams Tennis and Hubbard Pickleball Courts. Activities include, but are not limited to, class and private tennis and pickleball lessons, staff scheduling, and special events. The supervisor is responsible for the cleanliness and maintenance of the Williams Tennis and Hubbard Pickleball facilities and grounds. This position is the primary liaison between season staff and the Director of Recreation, VP of Programming. About Lakeside Chautauqua: Lakeside Chautauqua is a family destination that has pioneered the act of nurturing the mind, body and spirit for over 150 years. Conveniently located between Toledo and Cleveland on Lake Erie’s south shore, Lakeside offers a robust summer programming season packed with cultural, educational, spiritual and recreational opportunities. Within the one-square-mile community, you’ll find hundreds of unique Victorian cottages, a concert auditorium, arts center, historic waterfront hotel, movie theater, pool, tennis, sailing, shopping, dining and much more. For more information, visit lakesideohio.com/employment.
Requirements
- History of playing tennis; experience as a tennis and pickleball coach or instructor preferred.
- Knowledge and experience in staff supervision
- Proficiency in Microsoft office software
- CPR and First Aid certified
- The ability to motivate and lead staff and students
- Excellent organizational, analytical, and problem-solving skills.
- Exceptional leadership, communication and customer service skills
Responsibilities
- Supports the mission of Lakeside Chautauqua and a culture of belonging at the Williams Tennis Campus and Hubbard Pickleball Courts
- Provides excellent customer service to ensure high quality customer experience and satisfaction. Works to resolve all related issues tactfully, effectively, in a timely manner.
- Ensures a safe facility and welcoming atmosphere for all guests and staff of the Courts
- Supervises all department staff and coordinates staff schedules to support open tennis and pickleball hours, programs, lessons, and events.
- Oversees daily Williams Tennis and Hubbard Pickleball Court usage, operations, programs, special events, including lessons and special groups programming
- Maintains confidentiality of guest’s personal information
- Utilizes registration software, maintaining rosters and updating information.
- Performs required court and equipment maintenance.
- Performs water sprinkler system checks to ensure a safe environment for all those who use the facility, reports any issues to Recreation Director and Maintenance.
- Delegates court maintenance tasks as needed to Tennis & Pickleball staff, dragging the courts, refreshing lines, drying hard courts, etc. at Perry Park, Williams and Hubbard Courts
- Able or willing to learn how to professionally string tennis rackets
- Knows and is able to communicate the rules of how to play tennis and pickleball
- Coordinates a minimum of 3 hours every 30 days of documented EAP/First Aid drills, customer service scenarios with all Tennis and Pickleball staff, Safety Services and Director of Recreation.
- Attends Supervisor meetings weekly with Director of Recreation
- Collaborates with the Program Coordinator to ensure that all scheduling of tennis and pickleball private lessons and programs are delivered accurately and efficiently.
- Manages the Williams Tennis and Hubbard Pickleball staff to maintain accurate participant information for all classes and programs.
- Organizes and supervises daily/regular cleaning and maintenance of entire tennis and pickleball campus including restrooms, courts and surrounding grounds
- Effectively carries out Emergency Action Plan (EAP) and skillfully respond to all first aid situations
- Reviews and signs off on all incident reports and submit them to the Director of Recreation and HR within the same day
- Communicates and coordinate all weather and emergency related closures of the courts with the Director of Recreation and Safety and Security Department if needed
- Ensures that all certifications for Williams Tennis and Hubbard Pickleball Courts, location and staff, are current and on file in the main office
- Oversees that all Lakeside Chautauqua, Departmental, and Facilities rules and regulations are adhered to; Interacts with facility and guests to ensure safe utilization and adherence to policies and procedures
- Maintains required signage stating safety rules, facility hours and regulations
- Maintains an inventory of all programs, concessions, maintenance equipment and first aid supplies
- Maintains staff rotations and break periods
- Conducts mid- and end of season employee evaluations with the Director of Recreation
- Works to ensure all facilities and equipment are clean, organized and in good working conditions. Communicates immediately any facility maintenance, equipment needs or work orders
- Files accurate financial records of all fees collected – if applicable
- Manages cash drawers and reconcile daily and follow Lakeside daily deposit procedure
- Collaborates with Director of Recreation and Maintenance in coordinating opening and closing tasks each season
- Monitors court time and usage during peak times to ensure availability to all visitors
- Other duties as assigned by Director of Recreation
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What This Job Offers
Career Level
Manager
Education Level
No Education Listed
