Tennis Operations & Experience Leader

Elite Sports Clubs•Glendale, WI

About The Position

North Shore Elite is looking for an energetic, relationship-driven leader who thrives on creating activity, building community, and delivering exceptional member experiences. This is a highly visible, dual-impact role responsible for both growing tennis engagement and supporting daily club operations. You will play a key role in shaping the culture of the club, helping ensure that courts are active, members feel connected, and the overall club experience runs smoothly every day. This role is ideal for someone who enjoys being at the center of activity, someone who can balance leadership, hospitality, and program innovation while creating an environment where members love to spend time. Join our team if you love creating memorable experiences and being part of a vibrant community! At Elite Sports Clubs, we bring people together through fitness, sports, and fun across four Milwaukee-area locations. Our clubs are built around connection—where members of all ages can belong, grow, and feel their best. We offer great compensation, 401k, PTO, childcare, free membership, discounts on services, and more!

Responsibilities

Design, organize, and execute exciting tennis leagues, socials, mixers, and events
Develop creative programming that attracts both adult and junior players
Build relationships with members to increase court usage and retention
Collaborate with tennis professionals to ensure programs meet member needs
Identify new opportunities to grow participation and create community engagement
Serve as Manager on Duty (MOD), helping oversee daily club operations
Act as a problem-solver and leader during peak hours
Deliver concierge-level customer service and ensure a welcoming environment
Support front desk, facility coordination, and member experience initiatives