Tennis Desk Attendant-Mountain Brook Branch

YMCA•Birmingham, AL

1d•$11

About The Position

Under the supervision of the Tennis Pro and in cooperation with other YMCA staff, the Tennis Desk Attendant is involved in all operations of the Tennis Center. He/she will be responsible for assisting members and guests of the Tennis Center, providing customer service, information services, and pro shop assistance. Additionally, they will be responsible for evaluating court conditions for play, assessing court maintenance issues, including cleanliness, cups, and water, and general organization of outdoor and indoor courts to communicate to the director and start the process of corrective action. Essential Functions: To enthusiastically engage and greet each member/guest that comes in the YMCA. Build and maintain excellent and positive relationships with all staff, members, and guests by serving their needs and concerns while taking the initiative to provide exceptional customer service. Understand all program and tennis membership offerings and registration methods necessary to complete a customer transaction while following pricing rules, business policies and procedures. Properly use Daxko software to complete transactions that may include but are not limited to youth programs, memberships, and cash program registrations. Provide tours of the tennis area to potential new members and use listening skills before and during the tour. The ability to promote the YMCA, its programs and their correlating directors. Work closely with tennis leader to ensure the efficiency of Tennis Center policies and procedures are being met. Answer telephone, provide information, schedule courts, route calls according to the procedure, assess court maintenance, and ensure courts are ready for play. Work a variety of weekday, evening, and weekend shifts. Attend staff meetings and in-service necessary for maintaining/increasing job knowledge. Other responsibilities as deemed necessary by supervisor. QualificationsQualifications Cause-Driven Leadership® Competencies Community: Makes member and community needs paramount and does everything in his/her power to engage and partner with members and community to exceed expectations. Inclusion: Values all people for their unique talents and takes an active role in promoting practices that support diversity, including and cultural competence. Relationships: Builds authentic relationships in the service of enhancing individual and team performance to support the Ys work. Influence: Employs influence strategies that engage, inspire, and build commitment to position and achieve the overall Y goals. Communication: Listens and expresses ideas effectively and in a manner that reflects a true understanding of the needs of the audience. Emotional Maturity: Demonstrates effective interpersonal skills. Commitment to Quality Results: Demonstrates and fosters a strong commitment to achieving goals in a manner that provides quality experiences

Requirements

Requires corrected vision and hearing to normal range, or special accommodations made of sufficient nature for completion of assigned tasks
Ability to communicate clearly through speech and understanding of the English language
Ability to adapt to change quickly, work under stressful conditions on a regular basis, and have responsibility for the health and safety of others
Flexibility and the ability to work weekday, evening and weekend hours is required
Successful completion of background screening
Acquire and maintain the following certifications via YMCA, American Red Cross, American Heart Association and American Health and Safety Institute (ASHI): First Aid/CPR /AED (valid 2 years unless otherwise noted) Requisite Redwoods Online Training Modules (completed annually)
Ability to walk, stand, kneel, stoop and manual dexterity
Ability to lift a maximum of 40 pounds

Responsibilities

Assist members and guests of the Tennis Center
Provide customer service, information services, and pro shop assistance
Evaluate court conditions for play
Assess court maintenance issues, including cleanliness, cups, and water
General organization of outdoor and indoor courts to communicate to the director and start the process of corrective action
Enthusiastically engage and greet each member/guest that comes in the YMCA
Build and maintain excellent and positive relationships with all staff, members, and guests by serving their needs and concerns while taking the initiative to provide exceptional customer service
Understand all program and tennis membership offerings and registration methods necessary to complete a customer transaction while following pricing rules, business policies and procedures
Properly use Daxko software to complete transactions that may include but are not limited to youth programs, memberships, and cash program registrations
Provide tours of the tennis area to potential new members and use listening skills before and during the tour
Promote the YMCA, its programs and their correlating directors
Work closely with tennis leader to ensure the efficiency of Tennis Center policies and procedures are being met
Answer telephone, provide information, schedule courts, route calls according to the procedure, assess court maintenance, and ensure courts are ready for play
Work a variety of weekday, evening, and weekend shifts
Attend staff meetings and in-service necessary for maintaining/increasing job knowledge
Other responsibilities as deemed necessary by supervisor