Tennis Concierge

Village Clubs•Chandler, AZ

17h•Onsite

About The Position

The Village Health Clubs and Spas are premier healthy lifestyle clubs where we encourage and foster a work life balance and healthy living. We offer a fun environment designed to promote health and wellness for members and employees alike. Our uniquely social culture makes us a great choice for employees who want to share their passion for health and fitness. We offer beautiful facilities, state-of-the-art equipment, and dynamic programming, but what really sets us apart is our team of positive, friendly staff at each location. Our employees encourage one another, working together to create a comfortable, welcoming atmosphere for everyone we encounter. Our culture statement gets right to the point: “As one we have fun and get it done!” Join our team today and experience the Village Way for yourself. Job Summary: To support and work closely with the Tennis Director in an administrative capacity and to assist with various clerical projects as assigned. The Tennis Concierge will also be responsible for helping with socials, tournaments, and other tennis activities as needed.

Requirements

Excellent customer service skills with the ability to handle member or prospective member questions/concerns
Good computer skills and experience with Windows based programs
Strong organizational skills with special attention to detail
Ability to prioritize and handle multiple tasks in a timely manner
Must be a proven self starter
High School Diploma or GED
CPR certification within 30 days of hire through Company training
May be required to work evenings and weekends as needed
Required to maintain a physical presence within the Village to perform assigned duties

Nice To Haves

Minimum of one year experience in a professional environment
Minimum of one year experience in coaching tennis
USPTA and/or PTR certified at the Professional level
Former college tennis player

Responsibilities

Attract and Retain members by consistently providing excellent customer service and hospitality
Responsible for interacting with employees, members and guests in a manner aligned with the People, Places and Programs components of the Village Standards
Enrolling members for tennis programs
Billing
Organize and run the adult evening leagues
Data entry
General clerical work
Maintain a positive environment for outstanding membership relationships that foster the utmost in customer service, satisfaction and referrals and other duties as assigned
Assist tennis staff with tennis inquiries
Teach private/group and junior clinics as needed