Tenant Services Coordinator - 4774

BronxWorks • New York, NY

105d

About The Position

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. BronxWorks provides permanent supportive housing with an array of social services to more than 400 formerly chronically unhoused individuals and families throughout the Bronx. We strive to break the cycle of homelessness with personalized, wraparound support, empowering individuals and families to rebuild their lives with stability, dignity, and hope.

Requirements

• Associates degree required, preferably in social services (Social Work, Psychology, Sociology, Human Services) with 1 year experience, or Bachelor’s degree in the social services (Social Work, Psychology, Sociology, Human Services).
• Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment.
• Experience working in a supportive housing program is preferred.

Nice To Haves

• Strong writing and oral communication skills.
• Strong presentation skills and ability to represent the agency at functions and meetings.
• Ability to collect and analyze client demographics and outcome.
• Excellent organizational and teambuilding skills.

Responsibilities

• Create and lead recreation activities and psycho-educational workshops for families on topics such as child rearing, nutrition, health, and mental health.
• Conduct on-site outreach and advertising for planned events.
• Act as a liaison between families and community agencies/referrals.
• Conduct home visits to clients as needed and actively engage clients who are absent or decrease their participation level and involvement in the services.
• Develop and maintain connections with internal and external agencies and companies who can provide services and programs to clients.
• Make ongoing assessments on what interests clients have, through satisfaction surveys or feedback from clients.
• Liaise with case management staff to collaborate with them on clients' programming needs and concerns, and share relevant information to the case managers.
• Maintain records of client interactions for audits.
• Complete reports on a monthly basis, or more frequently as required.
• Maintain familiarity with agency and city resources available to clients.
• Document progress notes for all encounters and services provided to clients.
• Participate in regular supervision with supervisor.
• Perform additional duties as assigned.
• Assess psychosocial needs of families and children in supportive housing program.
• Create and implement a Needs Assessment for families to target gaps in care, interests and needs of the clients.
• Refer families to appropriate resources, including treatment providers (for medical, mental health and dental care), child care and educational resources.
• Collaborate with CQI staff, building management, case management and clinical staff to coordinate and facilitate a variety of activities, groups and events that cater to all ages of family households.
• Provide crisis interventions and manage emergency situations appropriately.
• Maintain and ensure accuracy of records and documentation of all client interactions, group sessions and events.
• Provide coverage of cases (including apartment inspections, charting and documentation) when necessary.
• Participate in Medication Monitoring Training Program, become certified, and provide these services to clients on-site.
• Work one Saturday shift per month (8am to 4pm).

What This Job Offers

• Education Level: Associate degree
• Number of Employees: 501-1,000 employees