Tenant Service Coordinator

Related • Boston, MA

15h • $65,000 - $75,000

About The Position

The Tenant Coordinator will be the first point of contact with tenants and will assist with service requests. He/she will work with vendors and ensure quality service is provided. The Tenant Coordinator will also provide support for the Property Management team at 40 Water Street Boston, MA. Key areas of responsibility include Tenant Relations, Property Operations, Lease Administration and Financial Management.
Position Responsibilities
Develop and maintain day-to-day relationship with Tenant Contacts. Ensure Tenants’ needs and requests are being met with their expectations. Resolve any Tenant issues and requests in a timely manner and escalate as appropriate.
Customer Service and Tenant relations, including planning tenant events, tenant meetings, and neighborhood meetings.
Process tenant billings, prepare invoices, and distribute rent statements.
Manage the Prism Work Order System to ensure all Tenant requests are being dispatched, resolved, closed, and billed back if applicable.
Prepare correspondence and manage daily reporting for all team members.
Maintain lease and building files and Certificate of Insurance binders for tenants and vendors.
Prepare and maintain all building contact lists, emergency information, parking assignments, purchase order log, etc.
Assist with overseeing contracted vendors to ensure they are meeting terms of contract and scope of work.
To include but not be limited to Cleaning, Security, Landscaping, Snow Removal, Pest Control and Waste Management.
Be familiar with all pertinent documents for the building, including leases, management agreements, associations, easements, and leasing materials.
Manage the annual Environmental Health & Safety Audit with Tenants of the Building.
Review, code and process in a timely manner all invoices against the annual budget and verify amounts are correct in accordance with the contract.
Assist in the collection of rent and miscellaneous charges required. Review aged receivable reports and follow up with Tenants for collection.
Handle all filing of lease documents, invoices, correspondence, contracts, etc. for the property.
Assist in Leasing effort, oversight of Tenant Improvements and Capital projects, as needed.
Perform all other duties as directed by Property Manager.

Requirements

• Bachelor’s degree is preferred.
• Some experience in a Commercial Real Estate setting
• Proficient in Microsoft Office - Word, Excel, and Outlook
• Familiarity with Ariba invoicing platform
• Excellent customer service skills when interacting with both tenants and vendors
• Excellent verbal and written communication skills

Responsibilities

• Develop and maintain day-to-day relationship with Tenant Contacts.
• Ensure Tenants’ needs and requests are being met with their expectations.
• Resolve any Tenant issues and requests in a timely manner and escalate as appropriate.
• Customer Service and Tenant relations, including planning tenant events, tenant meetings, and neighborhood meetings.
• Process tenant billings, prepare invoices, and distribute rent statements.
• Manage the Prism Work Order System to ensure all Tenant requests are being dispatched, resolved, closed, and billed back if applicable.
• Prepare correspondence and manage daily reporting for all team members.
• Maintain lease and building files and Certificate of Insurance binders for tenants and vendors.
• Prepare and maintain all building contact lists, emergency information, parking assignments, purchase order log, etc.
• Assist with overseeing contracted vendors to ensure they are meeting terms of contract and scope of work.
• To include but not be limited to Cleaning, Security, Landscaping, Snow Removal, Pest Control and Waste Management.
• Be familiar with all pertinent documents for the building, including leases, management agreements, associations, easements, and leasing materials.
• Manage the annual Environmental Health & Safety Audit with Tenants of the Building.
• Review, code and process in a timely manner all invoices against the annual budget and verify amounts are correct in accordance with the contract.
• Assist in the collection of rent and miscellaneous charges required.
• Review aged receivable reports and follow up with Tenants for collection.
• Handle all filing of lease documents, invoices, correspondence, contracts, etc. for the property.
• Assist in Leasing effort, oversight of Tenant Improvements and Capital projects, as needed.
• Perform all other duties as directed by Property Manager.

Benefits

• Personalized Health Care: Medical, dental, and vision plan options; Employee Assistance Program.
• Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs.
• Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching.
• Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level