Temporary Volunteer Services Assistant

SAMARITAN HOUSE • San Mateo, CA

254d

About The Position

The Temporary Volunteer Services Assistant at Samaritan House is responsible for assisting and supporting the volunteer program experience. This role involves developing, coordinating, and maintaining an effective volunteer program while the department is down one team member for an estimated 6 months. The assistant will provide guidance and programming direction to the agency’s volunteer program, including forecasting, planning, outreach, recruitment, placement, orientation, training, reporting, analysis, evaluation, and support for all volunteers. The position requires a flexible candidate with strong data management skills and the ability to work with various constituents. Offsite duties may be assigned, especially during the Holiday Season, requiring scheduling flexibility, including early mornings, evenings, weekends, and holidays. Travel between sites within San Mateo County is necessary.

Requirements

• Associate’s Degree in social work, psychology, or human services or related field preferred.
• Minimum of two years working in direct human services, preferably with volunteer or program coordination duties.
• Familiarity with the structure of a nonprofit agency.
• Excellent communication skills, both oral and written including public speaking.
• Excellent computer proficiency: experienced with all programs in Microsoft Office Suite and Windows-based operating systems.
• Strong administrative, adaptive, multi-tasking and organizational skills.
• Clear understanding of professional boundaries with high-risk clients.
• Excellent interpersonal and emotional intelligence skills.
• Ability to maintain professionalism and deliver excellent service under all circumstances.
• Excellent record keeping skills.
• Ability to conduct all business within agency values, professionalism, high level of ethics and high integrity.
• Excellent initiative and ability to work independently and within a team.
• Valid driver’s license, proof of insurance, good driving record and a registered vehicle.
• Flexible schedule required to work early mornings, days, evenings, weekends or holidays as assigned.

Responsibilities

• Follow through with volunteer recruitment strategies to attract individuals from diverse backgrounds.
• Assist and support with screening, interviewing, and matching volunteers with appropriate roles based on skills and interests.
• Maintain onboarding, training, and orientation processes for new volunteers.
• Provide guidance, support, and feedback regarding volunteers throughout their service.
• Foster a positive, inclusive, and meaningful volunteer experience.
• Assist with tracking volunteer hours and maintain accurate records using volunteer management software.
• Recognize and celebrate volunteer contributions through events, awards, and regular communication.
• Assist with representing the organization at community events, fairs, and presentations to promote volunteerism.
• Assist with building partnerships with local schools, faith-based organizations, businesses, and other community groups.
• Assist marketing staff to promote volunteer opportunities via newsletters, social media, and the website.
• Maintain detailed records and generate reports on volunteer engagement, impact, and retention.
• Assist with grant reporting and fundraising efforts related to volunteerism.
• Assist with special events, fundraising campaigns, and programmatic needs as required.
• Conduct tours of Samaritan House facilities for volunteers, guests, and special groups.
• Assist in managing family engagement and community service programs.
• Help implement program policies, procedures, and best practices.
• Participate in program audits, monitoring visits, and improvement initiatives.

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees