Temporary Visitor Services Assistant - Texas Science & Natural History Museum - (UTEMPS)

University of Texas at Austin

81d • $20

About The Position

The Texas Science & Natural History Museum is developing new exhibits, programs, and experiences that spark curiosity, promote belonging, and tell stories about Texas science and natural history. The Visitor Services Assistant will support visitors and events at the museum.

Requirements

• High school grad or GED.
• One year of experience in customer service or front desk coordination.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Experience in keeping organized records.
• Experience working with a POS (point of sale) system.
• Strong organization, time management, and written, verbal, and interpersonal communication skills.
• Ability to interact positively and communicate clearly with supervisor, co-workers, and all constituents, including faculty, staff, volunteers, and students.
• Ability to reinforce key messages with visitors about the museum, shop, and membership program.
• Must be able to regularly work Saturdays, Sundays, and some evenings.

Nice To Haves

• Two or more years of experience in customer service or front desk coordination.
• Strong verbal communication skills.
• Familiarity with ticketing, tour, and point of sale programs and tools.
• Knowledge of Blackbaud's ALTRU system.
• Attention to detail, concise reporting, and ability to adapt and problem solve.
• Demonstrated ability to manage multiple functions at a time.
• Familiarity with museum visitor services.

Responsibilities

• Welcome and check in visitors and tour groups; sell tickets to visitors and tour groups.
• Assist visitors with wayfinding and orient visitors to the exhibitions and programs at the museum; accurately answer visitor questions.
• Work collaboratively with museum staff and volunteers.
• Process ticket sales, merchandise sales, membership sales, and donations using a credit card machine and cash handling.
• Accurately record sales and receipts using a point-of-sale program.
• Restock merchandise in the gift shop.
• Suggest items for the gift shop.
• Collect constituent information, encourage enrollment in the membership program, and enroll visitors in our newsletter.
• Other related functions as assigned.

Benefits

• Hourly Rate: $20.00
• Retirement plan eligibility through Teacher Retirement System of Texas (TRS), subject to conditions.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED
• Number of Employees: 251-500 employees