UTS -Temporary Travel Program Associate at UNC- Chapel Hill (remote)

UNC-Chapel Hill • Chapel Hill, NC

1d • Remote

About The Position

Travel & Expense document review, 100% audit This individual will process expense reports and reimbursement requests within established department guidelines and with knowledge of operational processes and procedures. Maintains full working knowledge of the Concur Travel System and the Web Travel System and demonstrates/explains use of the system to customers. Ensures that submissions are in compliance with University, State, and Federal policies. Campus Support Responds promptly and accurately to customers on policy and procedure questions. Communicates accurately and clearly to customers through both written and verbal response. Engages higher-level staff or supervisor as needed to assist and respond to customers. Serves as a subject matter expert on policy and procedure. Maintains productive and collaborative work relationships with team members and customers.

Requirements

• Ability to interpret and enforce policy requirements
• Strong customer service through both written and verbal communication
• Must have full working knowledge of the Concur Travel System and the Web Travel System and demonstrates/explains use of the system to customers

Nice To Haves

• Candidates must possess at least 2-3 years of customer service experience in an administrative setting plus be detail-oriented
• Ability to identify process errors and escalate issues as necessary
• Experience with expense report submissions for accurate documentation and information requirements
• Knowledge of university, state and federal policies for compliance purposes

Responsibilities

• Process expense reports and reimbursement requests within established department guidelines
• Maintain full working knowledge of the Concur Travel System and the Web Travel System
• Ensure submissions are in compliance with University, State, and Federal policies
• Respond to customers on policy and procedure questions
• Communicate accurately and clearly to customers through both written and verbal response
• Serve as a subject matter expert on policy and procedure
• Maintain productive and collaborative work relationships with team members and customers

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 11-50 employees