Temporary Team Lead

TTEC • Duluth, GA

406d

About The Position

As a Team Lead at TTEC in Duluth, GA, you will play a crucial role in leading a team to achieve performance goals while ensuring a high-quality customer experience. This position offers an opportunity to gain direct management experience and develop leadership skills in a supportive and inclusive environment.

Requirements

• Associate degree, technical school, or equivalent work experience.
• Ability to promote a performance-driven culture and mentor others.
• Strong time management skills and ability to manage priority tasks.
• Customer-focused mindset and comfort with computer systems.

Nice To Haves

• Experience in a leadership role or team management.
• Familiarity with customer service metrics and performance goals.

Responsibilities

• Motivate the team to meet TTEC and client performance goals.
• Answer associates' questions and guide them in resolving issues.
• Handle customer escalations and ensure quality customer interactions.
• Coach associates to achieve company and client goals while addressing employee-related issues.
• Manage multiple ongoing tasks and projects, including monitoring attendance and processing payroll.
• Provide constant coaching and feedback to the team, celebrating successes and addressing challenges.
• Utilize various TTEC and client tools to accomplish required tasks.
• Troubleshoot technology issues and support outage processes.

Benefits

• Paid time off (PTO)
• Wellness and healthcare benefits
• Tuition reimbursement
• Performance bonus opportunities
• Support for career and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: Associate degree