Temporary Student Worker - Patient Service Specialist

Cleveland Clinic • Strongsville, OH

113d

About The Position

When you join the Cleveland Clinic's Strongsville Family Health and Surgery Center team, you become a caregiver at one of the most respected healthcare organizations in the world. This patient-friendly facility offers a wide array of services to provide patients with unparalleled care and support. Here, you will work alongside passionate and dedicated caregivers, receive endless appreciation and build a rewarding career. As a Temporary Student Worker, you will gain hands-on experience from some of the best caregivers in the field. You will assist with various administrative, clerical, patient service and operational support tasks, offering a unique opportunity to enhance your customer service, technological and organization skills within a healthcare setting. Come experience first-hand the dynamic, innovative and explorative culture at Cleveland Clinic.

Requirements

• Additional education/training and experience in applicable roles/settings.

Nice To Haves

• High School Diploma/GED.

Responsibilities

• Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED