TEMPORARY Senior Resolution Coordinator
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About The Position
This position is a provisional assignment lasting up to 90 days, with the possibility of extension based on performance and business needs. The role is specifically for candidates located in designated states, including AL, AR, AZ, FL, GA, ID, KS, KY, LA, ME, MD, MI, MO, MS, NE, NM, NC, OH, OK, SC, TN, TX, UT, VT, VA, and WY. Applications from candidates outside these states will not be considered. The Walmart Contact Center is dedicated to providing exceptional service to customers, stores, and associates through various communication channels such as phone, chat, and email. This high-volume environment handles over 10 million contacts annually, and associates are expected to thrive in this metrics-driven setting. At Walmart, we prioritize the growth and development of our associates, fostering a highly engaged team that focuses on exceeding customer expectations, building relationships, and recognizing individual and team contributions. As a Customer Care Resolution Coordinator, you will manage a high volume of incoming communications while navigating multiple systems to address customer inquiries and resolve issues. Effective communication in a professional and conversational manner is essential, as is the ability to utilize available resources to ensure customer satisfaction. Punctuality, reliability, problem-solving skills, integrity, and a commitment to making a positive impact are key attributes for success in this role.
