Temporary Retail Assistant, Cornell Retail Services

Cornell University•Ithaca, NY

9d•$17•Onsite

About The Position

Explore Retail and Be Part of the Cornell Experience—Where Campus Life Meets Exceptional Customer Service. Join Cornell Retail Services and work in an engaging, customer-focused environment at the heart of campus life. The Cornell Store is hiring part-time/casual team members (19 hours per week or less) to support a variety of roles across our Ithaca Campus and Downtown Ithaca locations, including: Sales (Ithaca Campus & Downtown Ithaca Location): Assist customers with product selection and provide friendly, efficient in-store service. Technology (Tech Connect): Support tech sales and basic product troubleshooting. Textbooks: Provide course material information and assist students, faculty, and staff at the textbook info desk. Inventory and Order Fulfillment: Prepare and process online orders for customer pickup The Cornell Store is a central hub of campus life and a recognized leader in collegiate retail innovation. Serving students, faculty, staff, alumni, and visitors, we pride ourselves on exceptional customer service, teamwork, and a supportive workplace culture. We're looking for enthusiastic, reliable individuals who love working as part of a team and are ready to contribute to a fast-paced, dynamic retail environment. If you’re motivated, dependable, and enjoy helping others, you’ll thrive here.

Requirements

Pleasant and approachable personality with strong customer service skills.
Comfortable using computers and retail systems.
Excellent oral and written communication skills.
Ability to occasionally climb ladders.
Ability to lift or move up to 50 pounds when needed.
Ability to stand for extended periods.

Nice To Haves

Previous retail or customer service experience is a plus, but not required

Responsibilities

Welcome customers and guests with a friendly attitude, actively assist them, provide product information and guidance, and ensure every customer enjoys a high-quality experience.
Help maintain the sales floor’s appearance, set up seasonal promotions and visual displays, and regularly check assigned areas for restocking and organization.
Operate cash registers, assist customers with check-out, and follow proper cash handling procedures.
Receive and process incoming merchandise, assist with special orders and store-to-store shipping requests, and occasionally handle seasonal or perishable goods.
Support both digital and in-store shopping experiences by assisting with customer inquiries and providing timely, helpful responses.
Create a positive customer experience by building relationships, sharing product knowledge, and providing thoughtful solutions.
Greet and welcome customers warmly into the department.
Work collaboratively and effectively as part of a team.
Be reliable, punctual, and flexible with your schedule based on business needs.
Communicate professionally with customers and team members.