Temporary Resource Recovery Representative

Arrow Financial Corporation•Glens Falls, NY

46d•$18 - $19•Onsite

About The Position

Responsible for working with past due customers to resolve delinquencies. Must adhere to accepted department and government regulatory practices while meeting specific department goals and deadlines. This position is 100% in office in our Glens Falls, New York headquarters. We have both a full time, 40 hours a week and a flexible 19 hours or less a week part time position available.

Requirements

High School Diploma or equivalent required
1+ years' experience in collections or telephone customer service preferred
Ability to prioritize multiple tasks and meet deadlines
Proficient with Microsoft Office Suite including Word, Excel, and Outlook; ability to learn software
Exceptional telephone and customer service skills a must
Strong communication skills, both verbal and written; comfortable interacting with customers, co-workers, and management
Prolonged periods sitting at a desk and some brief periods of walking/standing
Repetitive use of telephone, computer, computer mouse, and keyboard
Must be able to lift up to 15 lbs. at times

Responsibilities

Contact past due loan customers via phone and mail according to department guidelines. Record customer contacts utilizing department software.
Interview and counsel past due loan customers with goal of soliciting repayment and reducing losses to Company.
Process and complete documentation accurately and timely according to department policies and procedures.
Respond to external and internal customer inquiries in a timely manner utilizing quality customer service and business etiquette skills.
Assist team members as needed to meet department goals, objectives, and timelines.