Temporary Resident Services Coordinator

Brilliant Corners•Los Angeles, CA

10d•$25 - $25•Onsite

About The Position

The Resident Services Coordinator (RSC) will provide site-based support to enhance the residential experience for PSH clients residing at Brilliant Corner’s Las Palmas development, a 53-unit building in Wilmington, CA. The RSC will coordinate services for individuals throughout our project-based ICMS program; primary location will be at our Las Palmas and Harbor City Project-based site in Wilmington and Harbor City, with some administrative assistance at our other sites in Central Los Angeles. The RSC will assist clients to achieve community integration, receive services, and maintain housing stability. The RSC plays a critical role in supporting clients to thrive in their new homes through a client- centered. (This position is not eligible for a hybrid work schedule.)

Requirements

Resident Services Coordinator must have 2 years of experience working in supportive housing or a related field with preference given to candidates with experience working with homeless individuals or with lived expertise
Conflict management/resolution skills
Planning/Organizing/Facilitating community groups, events or programs
Strong interpersonal and client engagement skills
Excellent communication skills
Ability to work with people with mental health, disability, substance abuse, legal and financial issues.
Flexibility regarding scheduling and prioritizing of tasks
Possession of a valid, clean California driver’s license and a personal insured vehicle are required
Able to transport clients in your vehicle
Basic computer knowledge
Proficient in Microsoft Office (i.e. Word, Excel and Outlook)
Familiarity with evidence-based interventions including Harm Reduction and Trauma Informed Care
Ability to work independently and utilize critical thinking skills in decision-making situations

Nice To Haves

Experience conducting community assessments preferred
Bilingual in English/Spanish preferred

Responsibilities

Conduct outreach to clients via multiple methods, including one-on-one meetings and surveys, to determine community needs and interests.
Assures that facilities are accessible and safe for residents.
Develop and coordinate on and off-site community programs, groups, events, recreational activities for residents, and life skills programming.
Collaborate with Case Management and Property Management to provide service linkages and support to clients to ensure individual needs are met.
Serve as an advocate and liaison for clients with Property Management in order to mitigate issues that threaten housing stability.
Support Case Managers in providing crisis intervention and mediation when needed
Build and maintain partnerships with community organizations, service providers, and public entities to ensure that clients have access to comprehensive services.
Develop strategies to link residents with needed services, including assistance in overcoming various barriers that might impede access to services.
Develop rapport and maintain regular contact with residents to identify new and ongoing needs for the community.
Maintain regular contact with residents to identify new and ongoing needs for the community.
Participate in case conferences alongside Case Managers and Property Manager to review clients’ progress and address any changes.
Maintain updated and accurate client files and documentation.
Participate in staff meetings, 1:1 supervision and other agency events as requested.