Temporary Recreation Supervisor (Aquatics)

City of Bloomington, MN•Bloomington, MN

57d

About The Position

The City of Bloomington is seeking an individual to provide on-site leadership and administrative support for the Bloomington Family Aquatic Center (BFAC) during the spring preparation and summer operating season. This position oversees facility preparation, daily facility operations, staff supervision, customer service, safety, and maintenance coordination to ensure a positive and efficient experience for patrons and employees.

Requirements

Principles and practices of aquatic facility management, recreation programming, and public service operations
American Red Cross standards for lifeguarding, CPR, and first aid
City policies, procedures, and safety standards applicable to aquatic and recreation facilities
Familiarity with local, state, and federal laws/regulations affecting aquatic facilities (ADA compliance, OSHA standards, health codes, liability, etc.)
Basic knowledge of pool systems (filtration, chemical balance, water quality testing, HVAC, pumps, etc.) and coordinating with maintenance staff or contractors
Cash handling, recordkeeping, and basic administrative procedures
Supervisory practices including staff recruitment, training, scheduling, and performance evaluation
Leadership and team management in a fast-paced, customer-focused environment
Ability to adjust quickly to changing patron needs, staffing shortages, or environmental conditions (weather, facility issues)
Effective communication-both verbal and written-with staff, patrons, and supervisors
Conflict resolution and decision-making under pressure, especially during emergencies
Time management and organization to balance administrative and on-site operational duties
Customer service and problem-solving to ensure positive community interactions
Data collection, report preparation, and basic computer applications (e.g., Microsoft Office, recreation management software, point-of-sale systems)
Supervise, motivate, and evaluate a diverse seasonal staff. Ability to coach staff not only in lifeguard skills but also in customer service and professional development
Identify and respond to safety hazards, operational problems, and patron concerns effectively
Interpret and apply policies, rules, and regulations related to facility use and safety
Establish and maintain cooperative working relationships with staff, contractors, and the public
Work flexible hours, including evenings, weekends, and holidays as required
Represent the City of Bloomington in a professional and courteous manner at all times
Experience in staff recruitment, staff hiring, recreation, aquatics, or facility supervision; or equivalent combination of education and experience
Strong leadership, communication, and organizational skills
Ability to work flexible hours, including evenings, weekends, and holidays as needed

Nice To Haves

Experience supervising aquatic operations or large seasonal recreation facilities
Lifeguard Instructor Trainer, Lifeguard Instructor or Lifeguard (LGIT, LGI, LG) Certification, Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) certification
Design, implement, and lead staff through emergency drills and response protocols
Experience working in a municipal or public recreation setting
Understanding revenue generation, expenditure tracking, cost recovery models, and budget preparation for aquatics programs and facilities

Responsibilities

Supervise daily preparation and operations of the Bloomington Family Aquatic Center and Cedarcrest Splash Pad, including admissions, concessions, lifeguards, and support staff
Monitor and ensure compliance with all health, safety, and local/state regulations, code requirements, including water quality standards
Interview, hire, schedule, train, and evaluate seasonal staff in coordination with the Deputy Director and Aquatics Program Coordinators and Assistant Coordinators
Manage daily cash handling, deposits, attendance tracking, and inventory control
Coordinate with maintenance staff to address facility or equipment issues promptly
Respond to emergencies, incidents, and customer concerns with professionalism and sound judgment
Prepare reports on attendance, incidents, maintenance needs, and staff performance
Track revenues and expenses and work toward meeting financial goals
Assist with planning and implementing special events or facility rentals
Ensure positive public relations and uphold the City's standards for quality customer service
Conduct regular staff training, including lifeguard certifications, CPR, and emergency drills
Develop staff schedules with Program Coordinators and assign duties to ensure adequate coverage
Coordinate with community partners, schools, and organizations for programming and facility use
Work with communications staff to create and promote programs that meet community needs and maximize facility usage including collaboration on advertising, social media, and outreach efforts to increase participation