Temporary Receptionist

Guardian Real Estate Services • Mesa, AZ

52d • $17

About The Position

Guardian has an opportunity for a Temporary Receptionist to join our experienced and committed team at Discovery Point Retirement Living Community! Discovery Point is a 183-unit Senior Independent Living Community in Mesa, AZ. Services include dining, recreational activities, housekeeping, maintenance and transportation. The Receptionist is responsible for providing outstanding customer service to all incoming callers and walk-in guests and vendors, redirects calls and inquiries to the appropriate department, ensures the lobby and reception area is clean and presentable, and serves as point of contact for residents and resident family inquiries and direct to the appropriate department. The Receptionist will also support the Executive Director's efforts to ensure that the property meets all ownership goals and objectives, enforce Guardian Management policies and procedures, and to adhere to Fair Housing and Landlord Tenant Laws at all times. For this position, we are seeking a dynamic self-starter who enjoys working with others and excels in a fast-paced, customer service oriented environment. The ideal candidate will be highly organized, professional and communicative. Must have a minimum of one year of experience working in a high-level customer service environment. Guardian provides a culture in which employees are encouraged to learn new skills and develop their existing strengths. Upward mobility is a reality here! We provide ample training and opportunity for anyone who desires to take their property management career to the next level! Interested in growing along with one of the leading property management companies in the Northwest? This could be the perfect opportunity for you!

Requirements

• High school diploma or GED.
• At least one year of experience working in customer service, sales, marketing or a college degree in a related field.
• Excellent attention to detail and organizational skills.
• Strong mathematical skills.
• Ability to speak, read and write in English.
• Ability to communicate effectively and in a timely manner; both verbally and in writing.
• Able to complete company training requirements for this position within pre-determined deadlines and attend other training sessions as required

Responsibilities

• Providing outstanding customer service to all incoming callers and walk-in guests and vendors
• Redirecting calls and inquiries to the appropriate department
• Ensuring the lobby and reception area is clean and presentable
• Serving as point of contact for residents and resident family inquiries and direct to the appropriate department
• Supporting the Executive Director's efforts to ensure that the property meets all ownership goals and objectives
• Enforcing Guardian Management policies and procedures
• Adhering to Fair Housing and Landlord Tenant Laws at all times
• Represent Guardian in a positive and professional manner at all times.
• Support Executive Director's efforts to assure that the company's efforts fully meet and exceed property management obligations.
• Work in compliance with all local, state, and federal laws (Fair Housing, Landlord Tenant Laws, OSHA, etc.).
• Coordinate communication between all various departmental functions ensuring an efficient flow of operations and compliance.
• Interacting and assisting with residents: referring questions and requests to appropriate administrative person or department.
• Be able to walk building to assume security, lock doors & close office after hours as needed.
• Under direction of the Marketing and Leasing Director, assists as back-up for weekend tours, and marketing calls.
• Represent Guardian Management and the Senior community in a professional and ethical manner in the community.
• Follow confidentiality guidelines for all resident, property, owner, and Guardian information at all times.
• Accurately record time worked, adhere to time keeping and ADP guidelines on a daily basis.
• Establish and maintain collaborative working relationships between departments and with coworkers.
• Constantly strive for improvements in communication with guests, residents and staff to better meet resident needs, ownership goals and objectives, and company standards and expectations.
• Complete Marketing Prospect Cards for Marketing Director and/or Executive Director in their absence.
• Other duties as assigned by the Executive Director or Portfolio Manager.

Benefits

• competitive salaries
• 401(k)
• Vacation
• Sick Time
• paid Holidays
• a culture in which individuals work and participate in collaborative team environments and are encouraged to continue to grow both professionally and personally

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees