Temporary Program Specialist (Local Remote Only)

Healthwell Foundation • Frederick, MD

77d • Remote

About The Position

The HealthWell Foundation is a Forbes 100-rated, Maryland-based 501(c)(3) nonprofit organization that provides financial assistance to underinsured Americans to help them afford life-changing medical treatments. Our mission is to reduce financial barriers to care for underinsured patients living with chronic or life-altering diseases. The purpose of this position is to positively contribute to HealthWell's efforts meeting its mission. Specifically, persons in the position provide expertise to the Foundation in eligibility, grant, payment and all other inbound and outbound inquiries from patients, caregivers, providers, and pharmacies. This is a temporary role from December 1, 2025 to February 28, 2026. Training will take place over four weeks, requiring in-office attendance for equipment pick-up and HR onboarding. Employees in this role are required to train in the office every Wednesday during the first four weeks. After completing training, you will telecommute full-time following the Foundation's telecommuting policy.

Requirements

• Outstanding customer service, communication, and interpersonal skills.
• Ability to work independently and exercise sound judgment with regards to issue escalation.
• Deals with confidential information and or issues using discretion and judgment.
• Basic computer skills, especially proficiency in Microsoft Office products (Word, Outlook, Teams).
• Willingness and ability to learn new technologies and processes as needed.

Nice To Haves

• Two years of experience within a Call Center and/or healthcare related setting.
• Experience utilizing call center telephony technology.
• Effective communication skills - written and oral.
• Adapts quickly and successfully to accommodate changing program needs; prepares for change and helps others to adapt.
• Ability to work across all departments and on project teams.

Responsibilities

• Provide superior customer service support to patients, caregivers, health care professionals, consumers, and payers contacting the Foundation through the hotline.
• Provide initial screening and enrollment for the Foundation's grants as applicable.
• Assist callers with all inquiries related to eligibility, grant status, payments, referral resources, and other Foundation processes and procedures.
• Support quality initiatives with the Quality department to ensure achievement of quality metrics.
• Maintain working knowledge of Foundation guidelines, SOPs (Standard Operating Procedures), FAQs (Frequently Asked Questions), funds, and disease state being referenced and appropriately use the secured Grants Management System.
• Perform quality control checks of all information entered.
• Work on ad hoc projects as requested.
• Other duties as assigned.

What This Job Offers

• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations