Temporary Patient Transition Specialist (Remote)

Rotech Healthcare • Orlando, FL

240d • Remote

About The Position

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. We are seeking a team of Temporary Patient Transition Specialists to support a key summer project resulting from a recent acquisition. This role will involve making outbound calls to patients who are transitioning to our services from a previous Durable Medical Equipment (DME) provider. Your goal will be to facilitate a smooth transition by collecting basic demographic and clinical information, documenting it accurately, and helping to ensure all necessary documentation is in place. This is a temporary remote position expected to run during the summer months with part-time hours (approx. 30/week) and scheduling flexibility within the hours of 10 AM to 7 PM ET. All necessary training and system access will be provided.

Requirements

• High school diploma or GED equivalent, required
• Experience in healthcare, DME, or customer service is a plus
• Strong customer service background
• Excellent communication skills, both written and verbal
• Strong active listening and interpersonal skills
• High attention to detail and accuracy in data entry
• Self-motivated with the ability to work independently
• Compassionate and empathetic approach to patient interactions
• Proficient in computer systems and software; ability to learn new platforms quickly

Nice To Haves

• Experience in healthcare, DME, or customer service is a plus

Responsibilities

• Contact patients to gather demographic and clinical information using a standardized form
• Upload completed information into our internal eIntake system
• Communicate with physician offices to obtain prescriptions and required documentation for billing
• Ensure that patients meet the qualifications for equipment prior to initiating service transition
• Report status updates to the Field Operations Manager regarding field assignments and documentation progress
• Support the implementation of best practices for operational efficiency during the transition
• Perform additional related tasks as needed within the scope of the transition project

Benefits

• Generous paid time Off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED