BFT - Temporary Patient Service Coordinators for MGH Salem / Peabody

Mass General Brigham • Somerville, MA

1d • Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. This role provides administrative support to healthcare providers within a fast-paced ambulatory setting, functioning as the primary interface between patients and the medical team. Job responsibilities will vary dependent upon clinical practice needs, requiring a large degree of flexibility. Bulfinch Temporary Service employees often cover leaves of absences, vacations, as well as vacant, full-time openings, often resulting in temp-to-hire opportunities. Applicants who meet the requirements and make a minimum one-month or more commitment are encouraged to apply. Job opportunities are located at MGH Salem and Peabody.

Requirements

• 1+ years' experience in a healthcare or customer service setting required for Level I role
• Proven understanding of managed care and other insurance-related coverage plans
• Digital literacy, including proficiency with Windows-based computer applications crucial
• Proven, accurate typing and data entry skills
• Prior customer service experience
• Available to complete a three-day, Epic training program
• Available to work at least 30 hours, Monday-Friday, days
• Quick study, with a "can-do," positive demeanor
• Proven track record to be reliable, flexible and punctual
• Professional demeanor
• Solid interpersonal skills
• Ability to work optimally as part of a team
• Minimum one-month or more commitment

Nice To Haves

• Knowledge of EPIC, MEDITECH & BICS software

Responsibilities

• Provide administrative support to healthcare providers within a fast-paced ambulatory setting
• Function as the primary interface between the patients and medical team
• Schedule patient appointments, diagnostic testing, and surgeries
• Acquire referrals and pre-certifications as needed
• Register and/update demographic, PCP, and insurance information
• Collect co-payments and fees
• Coordinate details of billing
• Answer phones, and triage calls as appropriate
• Photocopying, faxing, and filing

Benefits

• Comprehensive benefits
• Career advancement opportunities
• Differentials
• Premiums
• Bonuses
• Recognition programs designed to celebrate your contributions and support your professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees