(NJNG Union) Temporary Part-Time Customer Service Representative

New Jersey Resources • Wall Township, NJ

47d • $35

About The Position

Energize your future and join our team as we pursue a reliable, sustainable, cleaner energy future. At our Fortune 1000 diversified energy company, you’ll find a friendly, community-minded environment, with flexible work schedules, opportunities for growth and development, and competitive pay and benefits New Jersey Natural Gas (NJNG), a subsidiary of New Jersey Resources is seeking Temporary, Part-Time Customer Service Representatives to provide excellent customer service in a fast-paced call center environment.

Requirements

• High school diploma or equivalent; additional education is a plus.
• Minimum 3 years of recent customer service experience, preferably in a fast-paced call center environment.
• Ability to complete an accelerated training program and pass multiple assessments within the training period.
• Comfortable sitting for extended periods, using a headset, and entering data into computer systems while assisting customers.
• Strong verbal and written communication skills.
• Proactive, with high initiative and creative problem-solving abilities.
• Adaptable and eager to learn new technologies.
• Comfortable with cross-selling and up-selling products to customers.
• Must attend full-time training Monday–Friday, 8:00 AM–4:30 PM for several weeks.
• Post-training schedule: 20 hours per week during regular business hours.

Responsibilities

• Answer in-bound calls and actively listen to customers concerns.
• Strive for first call resolution by efficiently addressing customer inquiries, troubleshooting issues and providing accurate solutions.
• Maintain detailed and accurate customer records in the system.
• Follow company policies and best practices to ensure consistent and high-quality service.
• Meet performance metrics, including call handling time and customer satisfaction scores.
• Provide information about products and services.
• Cross-sell and upsell service contracts to customers.
• Coordinate with field representatives to ensure needs of customers are being met.
• Operate in a team environment with customer satisfaction as the goal.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees