Temporary Medical Receptionist

Sonoma County Indian Health Project • Santa Rosa, CA

1d • Onsite

About The Position

Job Purpose : Under the general supervision of the Medical Office Manager, the Temporary Medical Receptionist provides exceptional customer service, to include courteous, helpful, accurate and proactive communication and problem solving for patients to ensure that their health care is provided in the most effective and timely manner possible. Will schedule and confirm patient appointments provide the clinic’s daily communication and reception support for patients in person or by phone. This position is essential for accurate data entry regarding patient demographics and insurance. Qualifications Qualifications: High School diploma or general education degree (GED) with six (6) months experience as receptionist/clerk preferable in the medical setting. Receives all scheduled medical patients; greets them in a courteous and helpful manner. Checks patients in using the Electronic Health Record. Answer all incoming calls and direct them to appropriate individuals or departments. Must be a motivated and compassionate individual who is ready to anticipate patient’s anxieties, answer patients’ questions, maintain the workflow of the reception area, and actively inform patients of any potential delays or waiting times for their appointments. Basic interviewing skills for the purpose of gathering information and explaining policies or clarifying information as needed as well as maintaining confidentiality of all patients, and employee information. Coordinated with Patient Service Specialist with gathering information and referring all non-funded patients for assistance. Demonstrates excellent teamwork by helping with workload. Performs other duties as assigned. Must pass a pre-employment drug screen, physical and SCIHP background investigation. Special Qualifications : All employees must be sensitive to the needs of the Native American Community, demonstrate a deep understanding and respect for the diverse cultural heritage, traditions, and historical context of the Native American community. Apply to: Sonoma County Indian Health Project, Inc. Attn: Human Resources Manager 144 Stony Point Road, Santa Rosa, CA 95401 Fax [phone] or Email Resume and SCIHP Application to: [email protected] Employment Application available online at: www.scihp.org/human-resources

Requirements

• High School diploma or general education degree (GED) with six (6) months experience as receptionist/clerk preferable in the medical setting.
• Must be a motivated and compassionate individual who is ready to anticipate patient’s anxieties, answer patients’ questions
• Basic interviewing skills for the purpose of gathering information and explaining policies or clarifying information as needed
• Must pass a pre-employment drug screen, physical and SCIHP background investigation.
• All employees must be sensitive to the needs of the Native American Community, demonstrate a deep understanding and respect for the diverse cultural heritage, traditions, and historical context of the Native American community.

Responsibilities

• Receives all scheduled medical patients; greets them in a courteous and helpful manner.
• Checks patients in using the Electronic Health Record.
• Answer all incoming calls and direct them to appropriate individuals or departments.
• Maintain the workflow of the reception area
• Actively inform patients of any potential delays or waiting times for their appointments.
• Maintaining confidentiality of all patients, and employee information.
• Coordinated with Patient Service Specialist with gathering information and referring all non-funded patients for assistance.
• Demonstrates excellent teamwork by helping with workload.
• Performs other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED